FLEX ITSM Tools Administrator

Description

This is a temporary position.

JOB SUMMARY

We are looking for a seasoned ITSM tools administrator to join our team as a Senior Technology this role you will perform the function as a Flexera Administrator within the ServiceNow CMDB and IT Asset Management Team. This role is technical in nature and will work with the ServiceNow CMDB ITOM Discovery ITAM Team and Product Owners across Marriott. This role will report to Director of the ServiceNow IT Asset Management and Configuration Management (CMDB) team. As the administrator for the FlexeraOne tool you will be responsible for the configuration and optimization along with the execution of daily administrative and maintenance processes. You will provide hands-on technical support and enhancements of the application along with knowledge transfer to other team members. This role requires a deep understanding of ITSM tooling administration Infrastructure environments IT Change management upgrades and patching processes IT asset management practices and discovery for the Flexera Administrator include but are not limited to :

• Provide daily administration support.
• Enhance and configure the FlexeraOne to support business requirements.
• Monitor and analyze application-related problems and coordinate resolutions with internal teams in alignment with Service Level Agreements (SLAs) to maintain the health of the system.
• Establish and report on key metrics related to performance and accuracy of the tool.
• Collaborate with business to review and address enhancement requests requirements and workflow.
• Perform routine maintenance and upgrade activities testing enhancements and communicating feature changes and impact to teams.
• Coordinate and lead support efforts with the vendor to include outages escalations upgrades performance and support case monitoring.
• Perform user administration.
• Mentor and train team members on application functionality and features.
• Understand the goals and requirements of the business to ensure proper configuration and support of the tool.

Education and Experience

Required :

Preferred :

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience :

Unclear Seniority

Key Skills

Hadoop,Microsoft Windows Server,Windows,Apache,Linux,SAN,Shell Scripting,System Administration,Administrative Experience,Scripting,Oracle,Troubleshooting

Employment Type : Full-Time

Department / Functional Area : Administration

Experience : years

Vacancy : 1