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Healthcare Account Representative - Provider Relations & Claims Recovery
Healthcare Account Representative - Provider Relations & Claims RecoveryClaimReturn LLC • Dallas, TX, USA
Healthcare Account Representative - Provider Relations & Claims Recovery

Healthcare Account Representative - Provider Relations & Claims Recovery

ClaimReturn LLC • Dallas, TX, USA
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Are you seeking a role in which your impact drives company growth, personal rewards and future opportunity?

We're seeking a Medical Provider Account Representative with a passion for provider relations, healthcare billing and coding analytics, SaaS solutions, and client success. In this outbound capacity you'll be the lifeblood of ClaimReturn, combining knowledge of provider revenue-cycle management, relationship-building and results-driven performance.

What You'll Do

  • Own the full recovery-cycle on a portfolio of Provider accounts and cases from initial contact through payment receipt, develop and drive for results
  • Proactively make phone calls, build trust-based relationships and communicate with medical providers, displaying professionalism and empathy to facilitate a seamless recovery process, continually educating and collaborating with providers to deliver our service
  • Overcome obstacles and objections diplomatically using your healthcare knowledge and our supporting analytical documentation and coders
  • Adapt your communication style based on provider responsiveness and concerns
  • Maintain detailed records and case notes per account in the CRM

What You Bring

Qualifications -

  • 2-5 years of account management, business development, provider relations or revenue cycle management in Health Care
  • Bachelor's degree
  • MS Excel proficiency (you'll work with case data, tracking, filtering and reporting)
  • Exceptional interpersonal skills - you can build rapport quickly and maintain it under pressure

    • Behavioral Traits -

  • Proactive communication and follow-through with a drive for results
  • Adaptability in dynamic environments, comfortable navigating regulated environments and handling sensitive data
  • Strategic and analytical thinking, consultative mindset to overcome issues and achieve measurable revenue results
  • Client-centric / Client-first mentality, focuses on relationship success, highlighting a strong relationship building approach

    • Work Environment & Schedule -

  • Location : On-site in Farmers Branch, TX (100% in-person collaboration)
  • Schedule : Monday-Friday, 8 : 00 AM - 4 : 30 PM
  • No weekends, evenings, or holidays!
  • Punctuality and consistent attendance are essential to team success and achieving metrics

    • What We Offer

    Compensation & Benefits -

  • Competitive base hourly pay + monthly bonus / incentive rewards plan = "Pay for Performance"
  • Virtual comprehensive healthcare for you & your family- 100% free!
  • Discount dental and vision plan- 100% premium paid for employee
  • Generous time-off package

    • Ready to Make an Impact? - apply today!

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    Healthcare Provider • Dallas, TX, USA

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