Facilities Coordinator

Work Order Coordinator

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves :

Join JLL's operations team as a Work Order Coordinator, where you'll serve as the critical link between building occupants, facilities staff, and vendors to ensure seamless maintenance operations. This role is essential to JLL's commitment to operational excellence, as you'll manage the complete work order lifecycle through our Corrigo system while maintaining the high service standards that drive client satisfaction. You'll contribute directly to JLL's business objectives by ensuring efficient resolution of maintenance requests, meeting key performance indicators, and supporting facilities teams in delivering exceptional building operations. This position offers excellent exposure to facilities management operations and provides a pathway for career growth within JLL's integrated facilities management division.

What your day-to-day will look like :

Manage comprehensive work order operations in Corrigo system including verifying requests, extending due dates, creating child work orders, and resolving flagged items for site operations teams

Respond quickly and efficiently to inbound work orders from building occupants, ensuring timely acknowledgment and appropriate routing for resolution

Dispatch service requests to qualified vendors, confirm acceptance of work assignments, and monitor progress to ensure completion within established timeframes

Close communication loops on all maintenance inquiries in a timely and professional manner, maintaining clear documentation and status updates for all stakeholders

Monitor and ensure compliance with client Key Performance Indicators (KPIs), tracking metrics and identifying areas for improvement in service delivery

Assist facilities staff in processing work order proposals for approvals and prepare vendor quotes and proposals to support facility operations team decision-making

Manage vendor relationships including invoice follow-up, work order closure processes, and ensuring timely completion of all maintenance activities

Required Qualifications :

Understanding of basic facilities maintenance terminology and technical aspects of building operations and maintenance systems

Proficiency in information technology tools and platforms with strong computer skills for system navigation and data management

Bachelor's degree in related field or 5+ years of experience in Facility Management, Operations, or commercial real estate environments

Excellent verbal and written communication skills with strong presentation abilities for professional client and vendor interactions

Process-oriented mindset with ability to identify potential issues proactively and formulate effective solutions and contingency plans

Strong analytical and financial aptitude for evaluating costs, proposals, and operational metrics

Commitment to continuous learning and professional development with strong prioritization skills for managing multiple tasks and projects simultaneously

Preferred Qualifications :

Knowledge of local occupational health and safety requirements, critical facilities operations, and vendor management for specialized services

Advanced Excel proficiency including pivot tables, V-lookups, and creation of charts and graphs for data analysis and reporting

CMMS work order management experience with Corrigo system preferred for immediate productivity and system familiarity

Background in vendor management and procurement processes within facilities or construction environments

Experience with KPI tracking and performance measurement in service-oriented industries

Familiarity with commercial building systems including HVAC, electrical, plumbing, and general maintenance operations

Professional certifications in facilities management or related fields demonstrating commitment to industry best practices

Location : Dallas, TX

Work Shift : Standard business hours

On-site Dallas, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.