Technical Support Specialist I

Job Details

Job Location

AAON Tulsa - Tulsa, OK

Position Type

Full Time

Salary Range

$20.90 - $31.36 Hourly

Travel Percentage

Up to 25%

Job Shift

Day

Job Category

Sales

Description

Job Summary : Resolves warranty issues for units in the field working with sales representatives and / or service technicians (internal / contractor).

Essential Responsibilities / Activities :

• Assures adequate company commitment to jobs and customer relationships.
• Coordinates with the leadership projects which require field service technician(s) (internal / contractor).
• Explains control sequences for equipment operation to assist in troubleshooting.
• Interprets wiring diagrams over the telephone to help diagnose issues in the field.
• Meets and responds to customers, sales representatives, and vendors as necessary.
• Orders replacement parts.
• Resolves warranty issues for units in the field working with sales representatives, service techs (internal / contractor).
• Assesses the allowed cost to repay for authorized warranty work.
• Maintains a working knowledge of all customers and sales representatives.
• Develops and implements systems and procedures to maintain positive customer relations and ensures prompt and thorough resolution of customer inquiries, requests and complaints.
• Adheres to AAON warranty terms and conditions and provides final approval on warranty payables.
• Investigates potentially serious customer complaints to help remedy the situation and / or promptly implement corrective measures as required.
• Travels to correct field issues when HVAC National Field Technicians are unable to resolve issues in a timely manner.

Qualifications

Education and Experience Requirements :

High school diploma with a minimum of 3 years in the HVAC industry or equivalent industry experience. Associate degree in applied science or two-year technical degree preferred.

Essential Mental Functions :

Essential Physical Functions :

Disclaimer :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.