Customer Service Representative

Hopkins FordElgin, IL, US

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Job Summary : As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership.

In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. No car experience or education needed!

Compensation and Benefits :

Competitive Pay
Training and mentorship program
Medical, Dental, Vision Plans
401(k) Savings Plan
Basic Life Insurance
Discounts on Products and Services
Flexible Schedules
Work Life Balance

Responsibilities :

Meet and greet customers in a professional manner in-person & on the phone

Process payments, invoice and other miscellaneous office duties

Provide basic information to callers who have general inquiries

Handle customer complaints with integrity and poise

Provide general administrative and clerical support including mailing, scanning, faxing and copying

Maintain office supplies for specific location

Requirements :

Excellent communication and organizational skills

Experience using Microsoft Office suite

Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously

Willing to submit to a drug screen & background check

Hopkins Ford of Elgin in IL , close to South Elgin, Dundee, and Streamwood, is a new Ford dealership with used cars , financing , auto service and repairs , and genuine Ford parts .

We want to every customer's one-stop shop for all things automotive! We have the best selection of new and Certified Pre-Owned Fords and used cars in the area.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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Customer Service Representative • Elgin, IL, US