DVSC- Grapevine, Veterinary Client Service Representative

Veterinary Client Service Representative

Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? Dallas Veterinary Surgical Center (DVSC) is seeking a dedicated professional who will thrive in a team-focused atmosphere and is committed to delivering top-tier patient care and excel in providing exceptional client service. For over 30 years, DVSC has been a trusted surgical resource for veterinarians across the Dallas-Fort Worth area. We specialize in advanced diagnostics and cutting-edge surgical treatments for dogs and cats, including neurologic, orthopedic, soft tissue, and minimally invasive procedures. With state-of-the-art equipment and groundbreaking techniques, we set the standard for veterinary excellence. Our Grapevine location is expanding, and we're excited to welcome a Veterinary Client Service Representative to our team. If you're ready to be part of a practice that values expertise, compassion, and innovation, we want to hear from you!

Compensation : $19-$21 hourly, based on experience

Schedule : Four 10-hour shifts, NO WEEKENDS!

About The Role

As a Client Service Representative, you will play a crucial role in supporting our hospital while welcoming and assisting our guests. What You'll Do :

• Client Interaction : Greet clients warmly, schedule appointments, and manage check-ins.
• Administrative Support : Prepare forms and certificates, file and retrieve medical records, and maintain cleanliness of the reception area.
• Billing and Payments : Perform basic invoicing, billing, and account procedures.
• Phone Management : Answer and direct calls through a multi-phone line system.
• Liaison Work : Coordinate with referring veterinary facilities to request necessary records and information.
• Record Keeping : Accurately update and maintain client / pet records and files, ensuring a meticulous approach to detail.

What We're Looking For

Exceptional First Impressions : Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.

Adaptability and Multitasking : In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.

Customer Service Excellence : If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.

Flexibility and Adaptability : Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Benefits Include

401(k) with matching

Health, Dental, and Vision insurance

Health Savings Account (HSA) / Flexible Spending Account (FSA)

Life and Disability insurance

Paid Time Off (PTO) and Holidays

Employee Assistance Program and Discounts (including Pet Discount)

Professional development and tuition assistance ask us about the Ethos CSR Certificate Program!

Uniform stipend