Senior Analyst, Sales Process & Technology - Hybrid
NRG EnergyPLANO, Texas, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionHybrid work schedule. Can be located in Houston or Plan and Surrounding areas. Open office environment Occasionalovertime for project deliverables Minimal travel required (less than 10%) Bachelor’s degree preferred 5+ years of relevant experience Proficiency in Excel, Visio, and SQL Proven project management skills, with the ability to prioritize and meet deadlines Strong analytical and critical thinking capabilities Excellent verbal and written communication skills Ability to manage multiple priorities in a fast-paced, dynamic environment Proven ability to work effectively with both technical and non-technical stakeholders Strong technical knowledge of APIs and hands-on experience with API integrations Experience with business intelligence tools and data mapping Strong interpersonal, facilitation, and presentation skills Experience conducting interviews with SMEs and end users to assess process / system needs Experience in process improvement and technology integration initiatives Self-motivated with the ability to lead independent initiatives Majority of work is performed on a personal computer in a seated position Occasionally requires lifting as appropriate to perform duties and responsibilities
Essential Duties / Responsibilities
- Document processes, including flow maps, to level set & understand end to end processes.
- Collaborate with business analysts, developers, and other stakeholders to gather requirements, and align on technical solutions.
- Serve as subject matter expert on internal and external systems, tools, and processes.
- Lead and manage small to mid-sized process improvement projects through all lifecycle phases : design, development, testing, launch, and warranty.
- Support the launch of new vendors, technologies, products, and processes.
- Maintain external API documentation, including use cases, examples, and best practices.
- Design, implement, and manage API testing scripts and test plans to ensure performance and functionality.
- Work with technical teams to provide prompt and effective responses to client inquiries and issues.
- Evaluate business processes for continuous improvement opportunities, including automation and workflow optimization.
- Provide day-to-day analytical and technical support for channels supported.
- Identify and track metrics to measure progress of process improvement efforts as well as sales process & technology performance.
- Present findings and recommendations to stakeholders. Tell the story on gaps to need / expectation as well as our success in closing those gaps.
- Perform other related duties as assigned.
Working Conditions :
Minimum Requirements :
Additional Knowledge, Skills and Abilities :
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Senior Technology Analyst • PLANO, Texas, US