Technical Account Manager -MGX and HGX

We are seeking a motivated HPC Technical Account Manager or hardware engineer with soft skills, passionate about HPC data center and networking technologies, comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues.

As a member of our TAM team, you are a meticulous, proficient communicator who is fundamentally interested in helping our customers succeed, taking ownership in resolving issues, and ensuring a high level of customer satisfaction is maintained and delivered. A significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly.

What you will be doing :

• Work on-site with NVIDIA Enterprise customers in the Seatle area to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on Infiniband, next-generation AI, and HPC server technologies.
• Own and resolve customer issues during installation, operation, maintenance or product application or interoperability with other vendors
• Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
• Bringing independent analysis, communication, and problem-solving skills to improve customers' experiences.
• Author and incorporate technical solutions into our knowledge base
• Be a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements.

What we need to see :

Ways to stand out from the crowd :

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 160,000 USD - 253,000 USD for Level 4, and 192,000 USD - 304,750 USD for Level 5.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until October 18, 2025.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.