Radiology Scheduler - 800 Building

The Radiology Scheduler is responsible for answering incoming calls for multiple Radiology modalities, verifying patient information, including insurance and pre-certification information and scheduling appointments.

Job Relationships

Reports to the Diagnostic Imaging Operations Manager

Principal Responsibilities

Communicate pending pre-certification information issues with technologists and Radiology management.

Schedule procedures using Radiology Information System (RIS), including CT, MRI, Ultrasound, Mammography, Bone Density and Fluoro procedures. Verify insurance eligibility.

Explain patient prep and dispense prep kits as needed.

Task providers' offices when necessary.

Complete reminder calls for future appointments.

Ensure all outside images are obtained.

Build worker's compensation cases in IDX when applicable.

Manage all image release including using PACS to burn CDs and DVDs for patient transport and work with Release of Information to verify accurate documentation.

Schedule interpreter services.

Check in outpatients for Radiology procedures.

Comply with the Springfield Clinic incident reporting policy and procedures.

Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.

Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.

Perform other job duties as assigned.

Education / Experience

High School graduate or GED required.

Knowledge, Skills and Abilities

Ability to control emotions and maintain composure under stress, using tact and good judgment.

Excellent organizational and interpersonal communication skills.

Excellent computer and telephone skills.

Self-motivated and able to problem solve.

Clear, articulate speaking voice.

The employee must be able to lift, walk, stoop and sit at a computer for long periods of time.

Must possess manual dexterity to use keyboard and handle equipment and appliances.

Working Environment

Medical office environment.

Direct patient contact is involved.

PHI / Privacy Level

HIPAA1