Patient Services Representative

Description : MISC DETAILS :

• The schedule could vary and be 7a-330pm. Candidates should be flexible for all day time hours and able to work weekends if needed on rotation.
• This could be a temp only role without the opportunity to extend or convert.
• The working location address is 718 Teaneck Road, Teaneck NJ 07666.
• The dress code is business casual.
• Interviews will be through Teams.
• This is an onsite position.

JOB DESCRIPTION :

Answers telephone calls in a clear and concise manner and provides necessary information in a courteous and

professional manner.

Advances callers to appropriate destination numbers.

Processes patient requests through computerized telephone system, for installation of patient telephones.

Disconnects telephone service determined by IBM daily discharge list.

Initiates opening and closing of patients phones according designated time of service.

Enters required data in various computerized voice / data systems.

Essential Functions

Orally telephones patients informing them of telephone service and dialing in various computerized

voice / data systems

Telephones patients to inform them of telephone service and dialing instructions.

Responds in a timely and professional manner to various emergency alarm systems and notifies designated

personnel. In addition, announces emergency codes over paging system in a calm, clear professional

manner.

Demonstrates effective oral communication skills.

Monitors lists of all current on-call emergency services and maintains correct beeper and home phone

numbers.

Understands all disaster plan policies and procedures and is able to implement all necessary responses

accordingly.

Forwards all necessary repair requests and handicap equipment requests to the Director / Technician of

Communications.

Follows the instruction and guidance given By the Director of Communication.

Informs Director of all patient or staff complaints or concerns.

Performs any related duties as assigned.

JOB REQUIREMENTS :