Registered Nurse-GoFollow (Virtual Visit)

Its fun to work in a company where people truly BELIEVE in what they are doing!

Were committed to bringing passion and customer focus to the business.

At GoHealth Urgent Care we place the needs of our patients first - by providing an effortless patient experience a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The GoFollow Nurse supports in-center providers in delivery of patient care by managing clinical laboratory and radiology results answers incoming calls from patients / customers and conducts outreach to patients to relay details on patient visit and changes to result management.

Responsible for answering inquiries and questions handles complaints troubleshoots problems and provides information for patients / customers and escalating cases to GoFollow APPs that require medication management changes.

Education

Graduate from an accredited registered nursing program.

Work Experience

3 years of experience of clinical practice experience required

Emergency Medicine / Urgent Care preferred

Previous exposure and awareness on how to deliver lab and radiology results to our patients

Required Licenses / Certifications

Active Registered Nursing State License (IN)

Additional Knowledge Skills and Abilities Required

Proficient in relevant computer applications / electronic medical records

Strong foundation in HIPAA and compliance

Ability to type quickly basic computer knowledge

Proficient in Microsoft Word and Excel

Detail oriented able to rely on experience and judgment to perform a variety of tasks

Exceptional written and verbal communication skills

Able to interact and treat all persons with fairness respect and sensitivity to cultural / social differences

Experience with electronic medical records

Required language proficiency

Knowledge of administration and clerical processes

Knowledge of call center telephony and technology

Additional Knowledge Skills and Abilities Preferred Core Competencies :

Collaboration : Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

Innovation : Consistently uses good judgment applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.

Diversity and Inclusion : Fosters diversity and inclusion to be able to better understand team members our customers and partners. Engages the strengths and talents of each GoHealth team member creating an environment of involvement respect and connection where the richness of ideas backgrounds and perspectives are harnessed.

Integrity : Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients partners and fellow team members deeply engaging in the business. Makes decisions with a focus on doing the right thing; treats team members our customers partners and vendors with dignity consideration open-mindedness and respect.

Accountability : Always shows initiative demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles obligations and actions that positively influence patient and customer outcomes our partnerships and the healthcare needs of our communities

ESSENTIAL FUNCTIONS

Essential functions are those tasks duties and responsibilities that comprise the means of accomplishing the jobs purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

Responsible for review and managing patient results for various labs and imaging.

Document all activities and communications in the EMR

Responsible for escalating cases to GoFollow APPs that require medication management changes.

Responsible for timely management of critical abnormal lab results (within 12-24 hours)

Responsible for relaying results and care plan to patients explaining results and answer questions from patients

Respond to escalated questions and concerns as needed.

Respond to patient inquiries both telephonically and by email regarding patient visit and follow up.

Prioritizes results and triaging messages efficiently

Responsible for outreach for patient follow-up

Responsible for pro rata share of weekend and on-call duties

All other duties as assigned.

Note : this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

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If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

Key Skills

EMR Systems,Hospital Experience,Acute Care,ICU Experience,Hospice Care,Workers' Compensation Law,Home Care,Nursing,Catheterization,Critical Care Experience,Medication Administration,Tube Feeding

Employment Type : Full-Time

Experience : years

Vacancy : 1