Help Desk Support Specialist

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.

Help Desk Support Specialist

Hybrid - Onsite TBD within DC Metro Area

Statement of Work :

The Program Manager (PM), Logistics Integrated Information Solutions (LI2S) requires Post Deployment System Support (PDSS) services in support of a federal logistics enterprise system. The mission is to maintain and deliver state-of-the-art systems that enable operational readiness and high performance.

Task Description

In this role, the Help Desk Support Specialist - Journeyman will :

• Respond to and resolve end-user technical support requests regarding system access, performance, and functionality
• Use procedures and knowledge bases to troubleshoot or escalate to Tier 2 / 3
• Document all support activity in the ticketing system; resolve issues in accordance with SLAs
• Support onboarding tasks : account setup, password resets, user configurations
• Work with GOC, interface, and audit teams to ensure accurate tracking and resolution
• Provide user guidance on IT best practices to minimize recurring issues

Required Qualifications

Nice to Have Skills