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Chief Programs & Operations Officer
Chief Programs & Operations OfficerBoys & Girls Clubs of America • Chamblee Georgia
Chief Programs & Operations Officer

Chief Programs & Operations Officer

Boys & Girls Clubs of America • Chamblee Georgia
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JOB SUMMARY

The Chief Program & Operations Officer is responsible for providing thought leadership, direction and oversight to Clubs and Camp Kiwanis operations and programs. The Chief Program & Operations Officer is charged with developing and implementing strategy for positive youth development and member experience including safety, program quality, and partnership development. The Chief Program & Operations Officer also provides strategic direction and guidance to Club staff around employee recruitment, retention and training. In collaboration with other senior leaders, the Chief Program & Operations Officer develops and monitors goals and plans around fundraising strategy and programmatic alignment, financial management, facilities, technology, and human resources.

Responsibilities

ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES :

Leadership and Strategic Planning

  • Works with Programs & Operations Team to develop, communicate and implement organization’s operational policies and procedures; monitors same for compliance.
  • Orients and trains organization staff and Board of Directors on Boys & Girls Clubs’ optimal Club Experience, protocols and quality measures to improve Club experience.
  • Determines optimum number, model and placement of Clubs; recommends and helps implement changes supported by analysis of resources and demographics.
  • Develops membership and optimal and average daily attendance targets and plans and executes strategies to achieve targets.
  • Serves as a member of the Senior Leadership Team and is responsible for key aspects of the organization's strategic plan.
  • Determines optimum Club hours of operation required to achieve organization’s mission.
  • Collaborates with V. P. of Youth Development and Regional Directors to develop, monitor and improve program delivery and operational excellence in Clubs.
  • Commits to data-driven decision making with a focus on Optimal Club Experience and Optimal Staff Experience.
  • Provides leadership and direction to operations on managing crisis situations.

Board – Committee Development

  • Participates in and reports on operations and youth development strategy at BGCMA board meetings.
  • Coordinates and leads Impact Committee meetings, including preparing meeting agendas and reporting on meeting activities.
  • Manages Regional Directors who oversee County Board management.

    • Budget

  • Analyzes Programs & Operations’ needs, develops budget that supports those needs, monitors budget and reports variances in revenue and expenditures.
  • Collaborates with Chief Financial Officer to develop and execute strategies to meet budget targets
  • Works with Regional Directors to analyze Club operational needs and develop budgets to support those needs.

    • Marketing, Public Relations & Development

  • Collaborates with Resource Development and Marketing & Communications to develop grant proposals and obtain and report on outcomes
  • Participates in activities to maintain good public relations for Club programs, services and activities.
  • Collaborates with Resource Development to develop strategic plan for Club-initiated fundraising efforts; monitors plan and implements strategies to ensure targets achieved.
  • Serves as an organization spokesperson.
  • Consistently collaborates with Marketing & Communications to ensure Club services and policies are accurate and up to date on all marketing collateral.

    • Staff Management

  • Manages Programs & Operation’s Department staff including recruiting and onboarding a diverse and qualified staff, training and developing staff, identifying performance objectives, and monitoring and providing feedback on performance.
  • Works with Programs & Operations Department to determine Club staffing levels that best support effective program delivery, budget compliance and ensures safety; seeks support from Human Resources and Finance.

    • Facilities and Safety

  • Implements and monitors and policies to ensure youth safety and to minimize loss and exposure to loss.
  • In partnership with the Vice President for Safety & Facility Operations, develops and communicates policies regarding buildings, grounds, vehicles, equipment, upkeep, usage and maintenance; monitors adherence to those policies and standards.
  • Visits Clubs regularly to ensure they are safe, attractive, and well-maintained.

    • Administrative

  • Manages Programs & Operation’s administrative processes and ensures that administrative data, from the Clubs to Senior Leadership, is accurate and timely and follows organizational administrative policies and procedures.
  • Serves as a primary point of contact for Boys & Girls Clubs of America by participating in meetings and trainings, providing regular updates, reporting critical incidents, and sharing data as requested.

    • Qualifications

    EDUCATIONAL QUALIFICATIONS AND SKILLS :

    Education

  • Bachelor's degree from an accredited college required

    • Experience

  • A minimum of ten years of youth development leadership experience where operations consists of multiple locations, budget oversight, team development, fundraising, and board management..

    • Skills

  • Demonstrated ability to organize, direct and coordinate operations; personnel supervision, recruitment and retention of key personnel; facilities management; and budget development and management.
  • Ability to set a vision for excellence across multiple Club locations and develop a training, support, and accountability structure to ensure the successful implementation of that vision.
  • Leadership skills, including negotiation, problem-solving, decision-making
  • Knowledge of the mission, objectives, policies, programs, procedures and principles and practices of non-profit organizations and youth development services
  • Leadership development including managing a large team
  • Ability to manage and implement multiple projects and programs and to develop solutions to problems with limited supervision.
  • Excellent human relations skills and ability to motivate staff and board.
  • Strong oral, written and presentation communication skills.
  • Ability to establish and maintain effective working relationships with Club staff, Board members, volunteers, community groups, and other related agencies.
  • Advanced understanding of basic office applications including MS Office (Word, Excel, PowerPoint, and Outlook)
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    Chief Program Officer • Chamblee Georgia

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