Talent.com
IT Helpdesk Analyst

IT Helpdesk Analyst

IT (Tech) Akash ManagementPomona, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

LEVEL 2 IT HELPDESK ANALYST

RESPONSIBILITIES

  • Respond to support requests via phone, online ticket management system, email, MS Teams, and in person as needed.
  • Troubleshoot and resolve issues related to restaurant, field or corporate technology (i.e., connectivity issues, software upgrades, etc.)
  • Consult with field service technicians, support vendors and management as needed to resolve issues.
  • Initiate service orders to dispatch technicians to resolve technology or facility issues not able to be resolved remotely.
  • Log all details into the ticket management system.
  • Complete password reset requests.
  • Assist with questions / training related to technology and applications
  • May be required to visit restaurant locations for onsite troubleshooting and hardware / software installation or replacement.
  • Performs duties as required for store openings, Restaurant Support Center, etc.; assists in transfer, sales and / or disposal of equipment.
  • Performs other job-related duties as may be assigned or required.

QUALIFICATIONS

Knowledge

  • Windows 10 / 11 Troubleshooting Knowledge
  • Active Directory / Azure Experience
  • PC Hardware Troubleshooting and Repair
  • Basic computer networking experience (DHCP / DNS / VPN)
  • Microsoft / Office 365 Experience

    • Experience

  • 2+ years experience performing help desk support in a corporate or restaurant environment
  • Networking : 1 years (Preferred)

    • Other

  • Excellent interpersonal skills with strong customer-service focus and high level of initiative; proactive.
  • Ability to define goals, meet urgent deadlines, organize and prioritize projects exceeding expectations.
  • Excellent verbal communication skills. Bi-lingual (Spanish / English) preferred.
  • Ability to learn and support new systems and applications
  • Irregular hours or periodic overtime as necessary.
  • May require on-call shifts.
  • Must be able to lift 50 lbs., bend, stretch, stand for extended periods of time, climb stairs and / or ladders, reach, twist, sit, walk, and / or run.
  • Requires a valid driver’s license with an acceptable driving record pursuant to company policy

    • Job Type

  • Full-time (40 hours, possible overtime)
  • Role is based at the Restaurant Support Center in Pomona, CA

    • About the Company

    Akash Management, LLC is a restaurant leading company while doing business as Carl’s Jr, Pieology Pizzeria, Wingstop, Jamba, Arby’s and Kentucky Fried Chicken.  Our Commitment to Winning : “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained work force that is focused on delivering the best restaurant experience for our guests.

    serp_jobs.job_alerts.create_a_job

    Helpdesk Analyst • Pomona, CA, US