IT Help Desk Analyst

Americor is seeking an IT Helpdesk Analyst, Level 1, to join our growing team as our technology takes off and our customer base (as well as internal employees) grow. The Service Desk Technician will supply a differentiated customer experience to our internal employees (both onsite and remote) by supplying world-class service. This will consist of fielding inquiries, requests and performing initial troubleshooting for all IT systems, corporate and remote user systems, and properly documenting each interaction.

About Us :

Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other’s personal and professional growth. This commitment has earned us recognition as a ‘Top Place to Work’ and a leader in customer service excellence.

Responsibilities :

• Be the first point of contact for internal support requests.
• Support customers via phone and email.
• Categorize and prioritize tickets correctly.
• Complete and correct resolution of requests; supplies answers by finding problems, researching issues, and guiding end-users through corrective steps.
• Thoroughly document problems and resolutions of support requests in the ticketing system (Freshservice).
• Help keep a current knowledge base of processes and procedures and be a key contributor.
• Collaborate with a team of IT professionals to resolve the needs of our end-users.
• Learn to understand how the business process works, how the technology supports the process, how integrations work, and the impact of changes to any part.
• Escalate unresolved issues to the proper resolving groups via trouble tickets.

Requirements :

Education :

Company Benefits :

Other Duties :

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Compensation : $24.00-$28.00 / hr, depending on experience.

Work Location : 18200 Von Karman Suite 500, Irvine, CA.

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.