Remote Call Center Representative

A company is looking for a Call Center -CT Remote. Key Responsibilities Answers telephones and responds to basic customer questions or forwards calls to appropriate personnel Records call history and processes requests while ensuring service level agreements (SLAs) are met Performs data entry and matches documents to accounts for accurate information management Required Qualifications 2 or more years of customer service experience in any industry Knowledge of basic help desk software, computer software, and Microsoft Office applications Ability to understand team roles and consult the correct stakeholders for client inquiries