Facilities Coordinator
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Position Overview :
The Facilities Coordinator supports Field Operations by facilitating the initiation, adjustment, or termination of utilities and planned maintenance services. This role is responsible for all communication and administration in support of the Facilities team. They monitor and respond to inquiries, work requests, and other initiatives involving facilities management. The Facilities Coordinator works closely with other teams and key stakeholders to accomplish functional objectives.
Key Result Areas (KRAs) :
Respond to regular and urgent work requests :
- Act as main point of contact to review, initiate, coordinate, and close out work order requests that are submitted via phone, email, or Ecotrak
- Work with Operators, Regional Managers, and Managers to gather necessary information needed to resolve a work order request
- Prioritize work orders and escalate as needed to the appropriate authorized service provider
- Maintain open communication with service providers and vendors
- Escalate urgent or emergency work order requests that may cause interruption to the operation of any given location per DB standard
- Initiate, track, and ensure completion of warranty related service requests with general contractors, equipment manufactures, and / or appropriate authorized vendors
- Review and approve proposals that fall within approval authority via email
- Pull and analyze work order reports to determine areas of improvement
- Exemplify proficient knowledge of the DB Facilities work order management platform
Coordinate utilities and planned services for Company Owned locations assigned sites :
Maintain and initiate facilities maintenance requests and preventative maintenance procedures and programsCoordinate with the Construction team, developers, and general contractors to collect utility information for assigned DB locationsMaintain interdepartmental communication to resolve any issues that would prevent the start of utility servicesInitiate utility services with the utility provider by providing the appropriate start dates, billing information, and location information to ensure timely utility activationCoordinate deposit requirements as needed and notify Finance of termsFollow DB guidelines on tracking and recording utility information in LucernexNotify correct contacts with Finance and the third party utility management partner of necessary utility information including vendor information, account numbers, start dates, deposit / billing information, etc.Coordinate payment information and applications with the various utility agencies and notify finance / accounting of the account informationTrack new shop opening dates to ensure timely setup completion of utility services and preventative maintenance programsCoordinate the execution of all regular and ongoing services including linens, solid waste, landscape, pressure washing, and grease trap cleaningsResearch, record, and track shop information (grease trap location and type, trash enclosure size) within department spreadsheet and LucernexProvide regular reports to service providers to notify them of start dates and pertinent information required for ongoing service and maintenanceCollaborate with Field Services to ensure that all questions regarding services are answered and resolved to ensure department standards are met and new locations are opening on scheduleTrack, maintain, and coordinate with necessary parties on assigned emergency capital projects :
Collect, compile, and evaluate data regarding the performance of all aspects of a site, facility, and equipment maintenanceTrack, manage, and upload documents into Lucernex for each projectEffectively utilize and navigate reports run through LucernexCreate Facilities in Lucernex for all new DB locations (company owned and Legacy)Support assigned Regional Facilities Manager as neededTrack, maintain, and coordinate with necessary parties on assigned emergency capital projectsReview and approve invoices that fall within approval limit / authority via email and EcotrakFacilitate payment of invoices with Finance that are received via emailOrganize and execute work tasks based on priorityAssist supervisor and other departments with research, problem solving, and projects, as neededAssist with New Operator OrientationJob Qualifications
Minimum of 3 years of administrative experience, requiredAssociates degree, preferredProficiency in Microsoft Office Suite and Google SuiteExceptional organizational skills are requiredKnowledge of building site repair and preventative maintenance, preferredThis position is eligible for remote work within any state Dutch Bros currently resides in (AL, AZ, CA, CO, FL, ID, KS, KY, MO, NM, NV, OK, OR, TN, TX, UT, WA, WY)
Skills
Analytical ThinkingAdministrative ProcessProblem SolvingDeadline ManagementTime ManagementInterpersonal RelationshipsCommunicationWorkplace OrganizationPrioritizationMultitaskingPhysical Requirements
Occasional lifting up to ten poundsMust be able to work in a climate-controlled office environmentVision must be good, or corrected to normal, to perform normal job dutiesHearing must be good, or corrected to normal, to have the ability to understand information to perform job dutiesAbility to read and write in English in order to process paperwork and follow up on any actions necessarySitting for extended periods of timeManual dexterity needed for keyboarding and other repetitive tasksCompensation : $26.14 - DOE
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
