Customer Service Associate

Ace Mart Restaurant Supply CoAustin, TX, US

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Job Description

Description :

Job Title : Customer Service Associate – Serve with Precision, Connect with Purpose

Reports to : Store Sales Manager

Classification : Hourly / Non-Exempt

Do you take pride in getting things right the first time? Are you someone who values structure, consistency, and strong customer relationships—while also enjoying a fast-paced, engaging environment?

At Ace Mart Restaurant Supply, our Customer Service & Sales Associates provide dependable, thoughtful service to customers in the foodservice industry. From restaurant owners to culinary professionals, your ability to guide decisions and follow through on details makes a measurable impact every day.

This is a role built for someone who thrives on clear expectations, enjoys supporting others, and finds satisfaction in delivering a job well done.

What We Offer :

Predictable Schedule : Enjoy Sundays off and consistent store hours that support work-life balance.
Employee Discounts : Receive exclusive savings on commercial kitchen equipment, tools, and supplies.
Structured Training : Step-by-step onboarding and product education to help you feel confident in your role.
Paid Time Off : Accrue vacation and sick time to recharge.
Benefits Package : Medical, dental, vision, life insurance, and more.
Future Planning : Take advantage of our matching 401k program.

What You Will Do :

Serve with care and accuracy by greeting every customer promptly and providing clear, knowledgeable guidance—whether in person, over the phone, or via email.

Follow a consistent sales process , asking the right questions, understanding customer needs, and recommending products that truly fit their business.

Confidently promote in-store products , using product knowledge and customer context to suggest high-value, relevant items.

Take ownership of transactions from start to finish, including processing sales, coordinating deliveries, offering carry-out, and following up post-purchase.

Maintain a clean, organized, and customer-ready store , ensuring inventory is well-stocked, labeled correctly, and easy to navigate.

Build strong customer relationships over time, becoming a reliable and trusted point of contact for returning customers.

Support team collaboration by communicating clearly, working in sync with teammates, and sharing information that keeps the store running smoothly.

Uphold standards of excellence in professionalism, punctuality, and reliability—being someone your team and customers can count on every day.

What You Will Need :

Reliability & Detail Orientation : You thrive on doing things right, following process, and keeping everything in order.

Customer Service Focus : You listen carefully, respond thoughtfully, and are committed to solving customer needs.

Sales Readiness : You’re comfortable recommending products and helping customers make confident purchasing decisions .

Team Alignment : You prefer working with a group that communicates well, respects structure, and supports one another.

Physical Ability : Comfortable lifting up to 50 lbs., standing for extended periods, and working at a register or computer.

Education & Experience : High school diploma or equivalent preferred. Prior retail, foodservice, or inside sales experience is helpful—but not required. We provide full training.

Why You'll Succeed Here :

You enjoy consistency, purpose, and helping people. You like working within a clear structure, staying organized, and being known as someone who gets it done right. You’ll thrive in a team that values dependability, communication, and doing the little things that build big trust.

Apply now to join Ace Mart Restaurant Supply as a Customer Service & Sales Associate. Your service, consistency, and customer care will help power the foodservice industry—one trusted interaction at a time.

Ace Mart Restaurant Supply is an equal opportunity employer committed to a diverse and inclusive workplace.

Requirements :

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Customer Service Associate • Austin, TX, US