Client Support Coordinator

Pinnacle Partners Management, Inc. is a marketing consultancy that builds lasting partnerships. As a Client Support Coordinator for Quantum Fiber, you're the human link between our clients and the full power of fiber connectivity. The Client Support Coordinator will be the go-to expert who ensures Denver businesses don't just have fiber—they have a true innovation partner.

As a Client Support Coordinator, you’re the glue that holds the Quantum Fiber journey together—connecting blazing-fast internet, smart Wi-Fi mesh, and security features to real people who just want their tech to work. The Client Support Coordinator does it all with warmth, wit, and worry-free follow-through.

Role Requirements for a Client Support Coordinator

Manage client inquiries and deliver accurate information on Quantum Fiber internet, voice solutions, enterprise connectivity, cloud services, and security offerings.

Coordinate with sales and operations teams to ensure the timely and precise delivery of Quantum Fiber services across residential and business accounts.

Monitor client accounts, track sales milestones, and verify compliance with service level agreements to maintain reliability and performance.

Support digital onboarding workflows by coordinating documentation, eligibility verification, and service activations within Quantum Fiber systems.

Maintain CRM records of client interactions, account changes, and feedback to strengthen retention strategies, compliance, and reporting accuracy.

Address client feedback and complaints with professionalism, driving effective resolutions that enhance satisfaction and reinforce trust in Quantum Fiber services.