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Client Patient Coordinator- Internal Medicine, AVES

Ethos Veterinary HealthAustin, TX, US

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Client Patient Coordinator- Internal Medicine

Join our growing team at Austin Veterinary Emergency and Specialty Center! Are you a dedicated technician assistant looking to advance your career in a thriving, collaborative, and progressive environment? At Austin Veterinary Emergency and Specialty (AVES), we're growing rapidlyadding new doctors, expanding services, and launching departmentsas we prepare to move into our brand-new, state-of-the-art 45,000 sq. ft. hospital.

As part of our growth, we're hiring for multiple technician and assistant roles across departments. We're seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine.

Austin Veterinary Emergency and Specialty Center (AVES) is seeking a Client Patient Coordinator (CPC) to join our Internal Medicine team and help provide high quality patient care.

Overview

Client Patient Coordinators play a vital role in ensuring seamless, high-quality care for patients throughout their referral journey. They serve as a key liaison between clients, referring veterinarians, and internal medical teams, helping to coordinate care with empathy, efficiency, and accuracy.

Compensation

21-$23 hourly, based on experience

Schedules Available

Full Time
Schedule : TBD

Primary Responsibilities

Manage and coordinate daily appointment schedules for doctors, ensuring efficient use of time and smooth workflow

Answer and return client phone calls promptly, addressing questions, concerns, and follow-up needs with professionalism and compassion

Monitor and respond to client emails; confirm upcoming appointments and provide necessary instructions

Provide outstanding client service while supporting a "Fear Free" environment for patients and their owners

Maintain clear, organized communication with clients, referring veterinarians, and internal medical teams

Assist practitioners by handling administrative tasks, allowing doctors to focus on medical care

Support patient care by preparing medical records, confirming referral documentation, and ensuring all required information is available ahead of appointments

Demonstrate strong multitasking and time management skills in a fast-paced clinical setting

Approach all tasks with a positive, solution-oriented attitude, going the extra mile to support clients and the care team

Collaborate closely with specialists and support staff to improve workflow and patient outcomes

Uphold confidentiality, professionalism, and attention to detail in all aspects of the role

Requirements

High School Diploma or equivalent

At least 2 years of experience in a customer service role is required.

At least 2 years of experience in a veterinary role, dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital are preferred.

Culture buildersteam players eager to promote trust, collaboration, and a positive work environment.

Adaptabilityindividuals willing to go the extra mile to ensure the best patient and client experience.

Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Benefits Include

401(k) with matching

Health, Dental, and Vision insurance

Health Savings Account (HSA) / Flexible Spending Account (FSA)

Life and Disability insurance

Paid Time Off (PTO) and Holidays

Employee Assistance Program and Discounts (including Pet Discount)

Professional development and tuition assistance

Uniform stipend

Retirement plan

Why AVES?

Austin Veterinary Emergency and Specialty Center (AVES) has been established in the Austin community for 9 years serving the Austin pet community. We are a robust 24 / 7 / 365 veterinary facility that offers Emergency, Critical Care, Internal Medicine, Surgery, Neurology, Oncology, Diagnostic Imaging, Interventional Radiology and Cardiology services. In approximately 6 months, we will be relocating our hospital to a new location (within 2.6 miles from our current location) which will allow us to expand our services and provide growth opportunities for our staff. AVES core values of Kindness, Integrity, Collaboration and Consistently are our driving forces that help us provide top notch medical care and customer service to the Austin Community. We have a strong focus on the continued education of our staff through an on-site Education Program that provides job training for our support staff.

We would love to hear from dedicated veterinary professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you've been looking for!

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Internal Medicine • Austin, TX, US