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3P Digital Experience Associate Manager

3P Digital Experience Associate Manager

Domino's CorporateAnn Arbor, Michigan, United States
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Job Description

This role supports the technical and customer-facing aspects of aggregator platform operations. The 3P Digital Experience Associate Manager  ensures accurate store setup, offer functionality, and platform integration while supporting QA, automation, and performance monitoring. This role works closely with the Manager, Media & Digital Experience and technical teams to deliver a seamless customer journey.

RESPONSIBILITIES AND DUTIES

30%) Platform & Experience Management

  • Ensure accurate and consistent setup of store-level details across all third-party platforms, including delivery and service areas, fees, service types, menu structure, pricing, and visual assets (e.g., hero images).
  • Executes the strategic UX process, including user flows, business rules, and platform requirements, to support new product launches and promotional campaigns
  • Leverages data analysis to inform and pitch enhancements to the digital experience, partnering with cross-functional teams to drive sustained growth and engagement across third-party platforms
  • Drive onboarding, activation, and change-of-ownership processes to ensure smooth transitions and consistent store setup

30%) Quality Assurance & Digital Issue Resolution

  • Conduct regular audits of customer-facing elements (e.g., menu accuracy, offer visibility, delivery times, store hours) to ensure a frictionless and consistent ordering experience
  • Validate updates and promotional setups through pre- and post-launch QA checks, ensuring proper functionality and visual consistency across platforms
  • Act as the first line of defense for identifying and troubleshooting customer experience issues (e.g., incorrect store hours, failed orders, NROs), escalating as needed to internal teams or third-party support
  • Provide timely support for franchisee-facing issues and contribute to documentation and FAQs related to platform functionality and digital experience
  • Maintain and evolve internal documentation, FAQs, and training materials to support scalable and consistent digital operations

    • 30%) Performance Monitoring & Reporting

  • Monitor key customer experience metrics (e.g., order accuracy, delivery time, menu completeness, offer redemption) to identify trends, gaps, and areas for improvement across third-party platforms
  • Benchmark Domino’s performance against competitors to inform continuous improvement efforts and maintain a best-in-class presence on aggregator platforms
  • Coordinates with analytics and marketing teams to evaluate the impact of promotions, menu updates, and platform changes on customer satisfaction and conversion
  • Deliver regular reporting and insights to the Manager and cross-functional teams, highlighting wins, risks, and actionable opportunities for optimization

    • 10%) Strategic Support & Special Projects

  • Support the Manager in coordinating cross-functional initiatives ensuring project goals, KPIs, and timelines are clearly defined and communicated.
  • Assist in tracking progress against project objectives, compiling results, and sharing performance updates and actionable insights with key stakeholders to inform future planning.

    • Qualifications

  • 1–3 years of experience in digital experience, operations, and / or technical support
  • Familiarity with QSR and / or aggregator platforms
  • Strong analytical, problem-solving, and communication skills
  • Comfortable working with APIs, dashboards, and automation tools
  • Experience with QA processes and exposure to digital marketing or offer strategy
  • Understanding of financial workflows related to promotions
  • Proven ability to collaborate cross-functionally and manage partnerships

    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Additional Information

    Benefits :

  • Paid Holidays and Vacation
  • Medical, Dental & Vision benefits that start on the first day of employment
  • No-cost mental health support for employee and dependents
  • Childcare tuition discounts
  • No-cost fitness, nutrition, and wellness programs
  • Fertility benefits
  • Adoption assistance
  • 401k matching contributions
  • 15% off the purchase price of stock
  • Company bonus
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    Manager Digital Experience • Ann Arbor, Michigan, United States