Principal, Technical Architect (Technical Advisor, Customer Experience)

Principal, Technical Architect (Technical Advisor, Customer Experience)

Join to apply for the Principal, Technical Architect (Technical Advisor, Customer Experience) role at Qualtrics

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Principal, Technical Architect (Technical Advisor)

Why We Have This Role

The Implementation Team at Qualtrics is the first point of contact for new clients, and the solutions we deliver set the foundation for a lasting partnership. We need a Technical Architect who can serve as a trusted advisor, understanding our clients' goals and challenges and then designing and recommending solutions. You’ll be at the heart of the partnership, ensuring a smooth onboarding experience and working with internal teams to drive improvements and enhancements.

How You’ll Find Success

• Creative and Analytical Problem-Solving : You can design end-to-end solutions for enterprise programs that deliver important business outcomes for our clients by integrating Qualtrics functionality with external client systems.
• Technical Acumen : You have deep knowledge of SAAS products, including their dependencies, risks, and limitations, and you can advise clients on best practices and design decisions.
• Mentoring and Coaching : Guide team members through problem-solving and solution design. Mentor junior team members to accelerate their growth and development.
• Effective Communication : You are a superb communicator who can manage relationships with senior technical and non-technical stakeholders.
• Project Management : You can effectively juggle multiple project workstreams by proactively communicating and ruthlessly prioritizing.
• Client Advocacy : You are passionate about providing a world-class experience for our clients and are an internal advocate for their needs.

How You’ll Grow

Things You’ll Do

What We’re Looking For On Your Resume

Our Team’s Favorite Perks and Benefits

The Qualtrics Hybrid Work Model : Our hybrid work model is elegantly simple : we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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