Supervisor - Quality Control

Quality Control Manager

Position at Glidewell Dental

Essential Functions :

• Formulates and maintains quality control objectives and coordinates objectives with production procedures in cooperation with other managers to maximize quality and reliability and to minimize costs.
• Innovates and implements robust quality control procedures, meticulously inspecting products and analyzing critical data to uphold excellence.
• Conducts thorough internal and external audits to maintain commitment to superior quality.
• Leads dynamic teams dedicated to enhancing quality and operational efficiency, fostering a culture of continuous improvement.
• Collaborates closely with various departments to swiftly address quality issues and ensures compliance, strengthening our commitment to outstanding service.
• Proactively identifies and mitigates risks while managing audits, ensuring all quality benchmarks are met before products reach our customers.
• Spearheads development and implementation of comprehensive quality management systems and standards that drive success.
• Guides and motivates employees to optimize production volume, manage costs, and ensure timely delivery without compromising on quality.
• Analyzes quality data to uncover trends and insights that inform future strategies for improvement and propose corrective actions.
• Monitors key performance indicators in order to make calculated decisions and improvements as necessary within sub-department.
• Designs and enacts innovative procedures and processes that yield tangible results and elevates quality standards.
• Maximizes efficiency and productivity among supervisors and production workers, driving a results-oriented environment.
• Collaborates with management to establish effective working schedules across departments, enhancing overall workflow.
• Maintains accurate records of departmental activities to ensure transparency and accountability.
• Ensures the efficient and economical use of materials while improving methods and eliminating wasteful practices within the department.
• Responsible for developing and establishing goals for assigned sub-department and staff.
• Utilizes extensive technical knowledge to make decisions and accomplish department goals.
• Mentors technician and quality control staff in order to meet performance expectations.
• Ensures quality expectations and standard operating procedures are followed by working closely with quality control staff and technicians.
• Ensures high productivity by problem solving and delegating turnaround time schedule.
• Communicates with internal and external stakeholders in a prompt and professional manner.
• Follows up on specific requests made by the doctors and ensures prescriptions and preferences are followed.
• Hires, oversees, develops, reviews, and sets goals for department and staff.
• Conducts performance evaluations, recognizes, and acknowledges positive and productive behavior, and provides constructive / corrective feedback for performance issues.
• Assists, trains, guides, and supports team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
• Ensures the team understands the performance standards of their department and has a clear understanding of their own individual performance.
• Enforces adherence to company policies and procedures.
• Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience :

Special Requirements / Certification :

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits : Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical / wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at recruitment@glidewelldental.com. Please indicate the specifics of the assistance needed.

Note to Current employees : Please apply through Employee Transfer Application to complete the transfer request form.