Technical Account Manager

Technical Account Manager

The Technical Account Manager is a key position on the TeamLogic IT team and supports our corporate objective of growing market penetration and customers. The Technical Account Manager will be responsible for cultivating and maintaining long-lasting relationships with our clients, ensuring their satisfaction, and driving revenue growth. The ideal candidate will possess a deep understanding of the IT and cybersecurity industries, along with exceptional communication and problem-solving skills.

TeamLogic IT team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. You will be part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Benefits

Bonus based on performance

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Paid time off

Profit sharing

Vision insurance

Responsibilities

• Develop and maintain strong relationships with existing clients, ensuring their needs are met and expectations exceeded.
• Proactively identify opportunities for account growth and expansion, offering customized solutions that align with clients IT and business objectives.
• Collaborate with internal teams, including sales, technical support, and project management, to ensure seamless delivery of our services.
• Conduct regular client meetings and reviews to assess satisfaction, address concerns, and provide updates on new offerings and service improvements, i.e. QBRs, satisfaction reviews, etc.
• Monitor and analyze account performance metrics, implementing strategies to maximize client retention and revenue generation.
• Stay informed on the latest industry trends, technologies, and best practices to provide valuable insights and recommendations to clients.
• Participate in networking events, trade shows, and conferences to build brand awareness and generate new business leads.
• Shepard new clients from prospects to onboarded clients by monitoring and advising accountability on implementation and documentation.
• Update client and prospect records in relevant systems.

Knowledge, Skills, & Requirements

Expectations

We look forward to hearing from driven professionals with a passion for helping businesses thrive through innovative IT solutions. If this is you, apply now and join TeamLogic IT.

Compensation : $60,000.00 - $80,000.00 per year

Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirn consideracin por el empleo sin distincin de raza, color, religin, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra caracterstica protegida por la ley.

Our growth isn't measured in numbers, it's an investment in aligning with the best talent.

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.