IT Service Level Manager

Career Area :

Technology Digital and Data

Job Description :

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

What does it mean to live the Caterpillar Experience

It means you play a part in building a better world. You contribute to a winning culturea spirit of accountabilitythat has driven change on every continent for more than 90 years. To work with us is a commitment to improve sustainability invent for the digital age and innovate in order to bring solutions to millions of people. Sure you work for Caterpillar. But more importantly you work for the good of your career your family your community and your world.

Job Summary :

As a Division Contract Manager within Caterpillars Hosting Services team you will serve as a strategic liaison between internal IT service consumers and third-party providers. This role blends technical expertise with procurement and contract management ensuring accurate timely and cost-effective delivery of IT services hardware and software. Your ability to navigate complex contract lifecycles manage vendor relationships and maintain financial accountability will be key to driving operational success.

What You Will Do :

Manage the full contract lifecyclefrom initial request through purchase order creation invoice processing and contract termination.

Facilitate meetings with contract owners to validate upcoming renewals and ensure alignment with business needs.

Develop renewal justifications document contract changes and submit for system approvals.

Act as the primary link between Hosting Services and Procurement / Legal teams for contract invoice and payment matters.

Create and deliver monthly budget performance reports for renewals.

Produce regular service achievement reports for upper management.

Drive continuous improvement initiatives to reduce manual work and streamline processes.

Resolve issues related to contracts invoices and payments with third-party providers.

Ensure timely receipt and processing of invoices to align with budget forecasts.

Oversee the request-to-PO process for approximately 200 projects annually ranging from small to multi-million-dollar engagements.

Enable an accurate Division budget including committed spend and future forecasts.

Contribute to the Offer to Sell process by building planned spend forecasts across Division service towers.

Participate in projects related to third-party provider contracts.

Utilize tools such as FR3 Coupa CMS and Guided Buy.

Conduct annual reconciliation of Division asset listings.

What You Have :

Decision Making and Critical Thinking : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze

Effective Communications : Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities : Knowledge of effective self-management practices; ability to manage multiple concurrent objectives projects groups or activities making effective judgments as to prioritizing and time allocation.

Problem Solving : Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Data Gathering and Reporting : Knowledge of tools techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company.

Talent Management : Knowledge of how an organization attracts recruits retains identifies and develops talent; ability to develop the talent required for an organization to achieve its short-term and long-term goals.

Top Candidates Will Also Have :

Bachelors degree in Computer Science Information Technology or a related field.

10 years of IT-related experience including indirect procurement and vendor management.

Strong teamwork analytical thinking and customer service orientation.

Experience managing multiple contracts and projects in a fast-paced global environment.

Familiarity with Caterpillar environments and IT operations is a plus.

Additional Info :

The ideal location for this role is East Peoria-IL.

About Caterpillar -

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range :

$126000.00 - $189000.00

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits :

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

Medical dental and vision benefits

Paid time off plan (Vacation Holidays Volunteer etc.)

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Health Lifestyle Programs

Employee Assistance Program

Voluntary Benefits and Employee Discounts

Career Development

Incentive bonus

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

• These benefits also apply to part-time employees

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates :

October 30 2025 - November 9 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply Join our Talent Community.

Required Experience :

Manager

Key Skills

Cluster,IT,B2C,Key Account,AutoCAD Drafting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 126000 - 189000