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Claims Specialist - Crop

Claims Specialist - Crop

QBE InsuranceAustin, United States
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Responsibilities

  • Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service and claim resolution and ensure team alignment with business goals
  • Accurately document, process and transmit loss information in order to determine potential damages associated with difficult andplex claims
  • Provide overflow support topliance Department of quality control audits for Federal Crop Insurance Corporation (FCIC and Crop Hail)

plete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and storage bins, and appropriately administeringpany crop insurance policies. Ensurepliant and cost effective application of crop policies by leveraging knowledge of insurance statues and regulations andplying with state and federal regulatory requirements

  • Provide effective and timelymunication with agencies in defined territory on claim status and other inquiries
  • Build and maintain relationships with customers by providing timely an accurate policy service, answering questions andmunicating adjustment determinations
  • Coach claims adjusting team by supporting and mentoring team members and providing advice and feedback to guide the success of the team and meet service level expectations
  • Provide information and feedback regarding the quality of agent business and / or policy files of regional claim operations to maximize profit and quality of business
  • Deliver classroom and field training programs for claims technology applications and crop programs ensuring effective educational resources for clients and alignment of training services with key stakeholders expectations
  • Participate with internalmittee to develop global claims technology solutions that support business need
  • Attend National Crop Insurance Services (NCIS) regional and statemittee meetings to make business aware of any legal issues or changes that will impact the business
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

    • Required Education

  • High School Diploma / GED

    • Required Experience

  • 5 years relevant experience

    • Preferredpetencies / Skills

  • Evaluate project oues through analyzing current state and desired future state
  • Utilize effectivemunication channels for both external and internal customers
  • Handleplex claims using a logical approach
  • Provide adjusters detailed instructions for claim procedures andpany policy
  • Support implementation ofpany strategies
  • High attention to detail
  • Solve day-to-day problems, using critical thinking
  • Train others on process and procedures

    • Preferred Education

  • Bachelor's Degree or equivalentbination of education and work experience

    • Preferred Experience

  • 5 years experience in MPCI and Crop Hail claims experience

    • Preferred Licenses / Certifications

  • Crop Adjuster Proficiency Program (CAPPP); per State Requirements

    • Preferred Knowledge

  • Working knowledge of claims administration best practices and procedures
  • Understanding of local, state and industry standards (NCIS)
  • Understanding of relevant laws and regulations across multiple jurisdictions
  • Working knowledge of Microsoft Office suite, generalputer software and database systems

    • About QBE

    We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.

    We're an international insurer that's building momentum towards realizing our vision of bing the most consistent and innovative risk partner.

    And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and ourmunities.

    With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

    We believe this is our moment : What if it was yours too?

    Your career at QBE - let's make it happen!

    US Only - Travel Frequency

  • Frequent (approximately 10+ trips annually)

    • US Only - Physical Demands

  • Field agents : Work is generally performed in both an office environment and remote external environments that may present exposure to adverse environmental conditions dependent on customer location. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset andputer. Must be able to walk on uneven ground, climb, bend, stoop, use a step, crawl and / or kneel. Incumbent may be exposed to environments that present hazardous weather, chemicals and / or animals. Incumbent must be able to lift up to 25 lbs.

    • US Only - Disclaimer

  • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable amodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

    • Job Type

  • Individual Contributor

    • Global Disclaimer

  • The duties listed in this job description do not limit the assignment of work. They are not to be construed as aplete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to ourpany, to each other and to our customers, suppliers,munities andernments. It provides clear guidance to help us to make good judgement calls.

    • Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs

    Annual Salary Range : $68,000 - $102,000

    AL, AR, AZ, Fresno, CA, CO (Remote), DE (Remote), FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV and WY

    Annual Salary Range : $75,000 - $112,000

    CA (Remote, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA

    Annual Salary Range : $85,000 - $128,000

    San Francisco CA, NJ and New York City NY

    Benefit Highlights

    You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access toprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

    We also offer apetitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

    QBE recognizes that exemplary benefits extend beyond benefits coverage andpensation. Flexibility in your working environment is important to maintaining balance and QBE is dedicated to ensuring employees achieve personal and professional integration by providing the opportunity for hybrid work arrangements.

    How to Apply :

    To submit your application, click "Apply" and follow the step by step process.

    Equal Employment Opportunity :

    QBE is an equal opportunity employer and is required toply with equal employment opportunity legislation in each jurisdiction it operates.

    Job ID 314180

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    Claim Specialist • Austin, United States