Senior Print and Copy Services Technician

Position Summary Information

Summary Initiates digital imaging, scheduling and production of black and white or color print jobs on full-service orders, including finishing services and large job management. The Senior Technician’s time will be spent managing orders and workflows, providing information on materials to help guide the quote-setting process, producing complex orders, operating the appropriate equipment and completing print orders. Essential Duties and Responsibilities Other duties may be assigned.

• Utilizes consultative skills to anticipate needs, suggests alternatives, and provides solutions to colleagues and customers.
• Collates, sorts, and organizes customer orders, and prioritizes workflows.
• Coordinates pick-up and delivery of customer orders.
• Ensures high levels of quality during and after the production process.
• Ensures University standards of corporate identity and branding are maintained.
• Sets up complex orders and efficiently performs multiple tasks.
• Takes responsibility for digital imaging, scheduling and running black and white or color production on full-service orders, including finishing services and large job management.
• Leads the bulk rate mailing process, from processing mailing addresses using the BCC software up to preparing mailing bundles and trays, to be tendered to the US Postal Service.
• Processes customer orders, providing information on printing materials to help guide the quote-setting process, consults with customers regarding their orders, recommends products and services, tracks and documents all production jobs.
• Demonstrates friendly, polite, and expert service to all customers.
• Manages production workflow to ensure all orders are completed correctly and on time.
• Operates production machines and document finishing equipment, including, but not limited to : digital press, bindery equipment, cutters and laminators.

Supervisory Responsibilities This position has no supervisory responsibilities. Other Knowledge Skills and Abilities OTHER SKILLS AND ABILITIES : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must occasionally lift and / or move up to 80 pounds. Requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Work normally performed in a typical interior / office work environment, with minimal exposure to health or safety hazards. Education and / or Experience High school diploma or general education degree (GED); and three years related experience and / or training; or equivalent combination of education and experience. Experience in the digital printing environment required.