IT Business Analyst (ERP)

IT Business Analyst (ERP)

Reporting to the US Chief Operating Officer with dotted lined reporting to the Business Applications Manager North America, the IT Business Analyst (ERP) will lead ERP implementations as well as Applications projects across the US. This role must understand the user’s day-to-day reality, while being able to enforce the Group’s processes and software portfolio.

Essential Functions and Responsibilities :

• Act as an expert in ERP implementation expert.
• Understand the business processes of the companies associated to the ERP, for both distribution and manufacturing.
• Work with the business towards the acceptance of the Soprema core model.
• Negotiate with executive key players in each business units to make the ERP / IT implementations a success.
• Managed the ERP / IT projects using our project management software.
• Write functional analysis describing the needs and how to resolve the underlying business issues.
• Write and tests the tickets for the ERP / IT developments, regarding the issues related to the implementation projects.
• Resolve technical issues related to the ERP.
• Work with the different IT managers (infrastructure and helpdesk) to provide adequate IT services.
• Other responsibilities as determined by the US Chief Operating Officer or Business Applications Manager North America.

Minimum Qualifications :

Working Conditions and / or Physical Demands :

Reports to the Chief Operating Officer with dotted line reporting to the Business Applications Manager North America.