German Speaking Customer Service for Social Media industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is excited to announce an opening for a German Speaking Customer Service Representative in the dynamic social media industry. As the leading agency for candidates seeking employment opportunities in their native languages across the globe, we pride ourselves on our ability to connect top talent with the right employers. We have specialized expertise across various sectors, including social media, gaming, healthcare, retail, travel, automotive, financial services, insurance, energy, and telecommunications. Our recruitment process is designed to ensure that we match the best candidates with the right roles, helping them to find fulfilling job opportunities abroad. In this role, you will be the voice of our client's brand, engaging with customers and providing outstanding support in their native language. If you are passionate about delivering excellent customer service and want to work in a vibrant, international environment, we want to hear from you!

Responsibilities

• Provide exceptional customer service support in German via social media platforms
• Respond to customer inquiries in a timely and professional manner
• Assist customers with product-related questions and issues
• Manage and resolve customer complaints efficiently
• Monitor and engage with user feedback and comments on social media
• Collaborate with the marketing team to improve customer engagement strategies
• Prepare reports on customer interactions and feedback for management review