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Floral Designer
Floral DesignerHy-Vee • Madison, WI, United States
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Floral Designer

Floral Designer

Hy-Vee • Madison, WI, United States
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Additional Considerations (if any) :

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description :

Job Title : Floral Designer

Department : Floral

FLSA : Non-Exempt

General Function :

Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks.

Core Competencies

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations :

Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Floral Department Manager

Positions that Report to you : None

Primary Duties and Responsibilities :

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by : (examples include)
  • escorting them to the products they're looking for

  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Cleans, processes, and cuts flowers appropriately.
  • Responsible for department in absence of Manager, or Assistant Manager.
  • Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.
  • Inventories product, evaluates status, cares for damaged product, and replaces where necessary.
  • Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.
  • Ensures floral products are fresh in the shop and throughout the store.
  • Cleans the floral area.
  • Takes special requests for product either in person or over the telephone.
  • Counsels customers regarding plants and floral care.
  • Identifies key areas to place specials within the store.
  • Operates as a lead with the floral clerks, (e.g. trains and simple designs and how to take telephone orders, etc.).
  • Orders flowers and supplies daily or as needed with the direction of the Floral Manager.
  • Works with customer issues and product problems.
  • Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers.
  • Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Wraps flowers and is careful not to damage.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • Secondary Duties and Responsibilities :

  • Delivers product as necessary.
  • Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).
  • Reads industry references, listens to floral experts, and remains open to new ideas.
  • Helps with and may decorate in store events.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.
  • Supervisory Responsibilities :

  • Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities.
  • Has the authority to recommend disciplinary actions.
  • Knowledge, Skills, Abilities and Worker Characteristics :

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
  • Education and Experience :

    High School or three years of similar or related work experience.

    Physical Requirements :

  • Must be able to physically perform medium work : exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  • Working Conditions :

    The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. Some holidays may require extended hours. There is exposure to dirt, noise, dangerous chemicals / solvents, dampness and temperature extremes.

    Equipment Used to Perform Job :

    Standard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephone.

    Contacts :

    Has daily contact with the general public, customers, suppliers / vendors and FTD and Teleflora.

    Confidentiality :

    Maintains confidentiality on orders placed (including, who sent, who received, order, and cost).

    Are you ready to smile, apply today.

    Employment is contingent upon the successful completion of a pre employment drug screen.

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    Floral Designer • Madison, WI, United States

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