Key Account Manager

Key Account Manager

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.

The Key Account Manager is focused on developing ATD's key accounts and existing Tire Pros development / growth of the Tire Pros franchise. This role harnesses the power of external and internal partnerships, business intelligence, customer experience, and revenue analytics to optimize customer P&L while achieving ATD sales, revenue, productivity, and customer satisfaction goals.

Key Responsibilities

• Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and resolution issues.
• Analyze the customer's business to determine best fit product assortments, solutions, promotions, and programs that directly impact their bottom line, that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations
• Utilize analytic and benchmarking tools to partner with key dealer accounts, franchisees and high value dealers, establishing and tracking progress against key performance metrics for the objective of growing share.
• Collaborate with all support roles to drive additional unit / revenue opportunities in assigned geography / territory to build strong external customer relationships and meet customer needs.
• Work directly with individual Tire Pros franchisees to implement marketing strategies, operational procedures necessary to increase traffic, improve profitability and achieve business objectives.
• Work in concert with the ATD retail support team to deliver marketing and advertising materials on-time and within brand guidelines to all media vendors.
• Support the management of franchisee's annual ad agreement to include the forecasting of co-op earnings and recommendations around spending to achieve franchisees' business goals.
• Ensure quality CRM data to enable customer retention, business development, follow-up actions, and other sales activities.
• Audit individual Tire Pros locations to ensure compliance with established franchisee operating standards.

Competencies

Qualifications

Skills

Physical Demands / Working Conditions

Physical Demands Category : Office Physical Demands / Work Environment / Travel Requirements :

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace