Durable Medical Equipment Specialist

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift :

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours :

40

Salary Range : $17.50 - $28.00

Union Position : No

Department Details

Summary

Must have a broad understanding of the DME industry including the intake process product selection dispensing and setup documentation billing compliance and performance management.

Job Description

Provide first-line communication with a variety of patients referral sources and clinicians to facilitate ordering and delivery of durable medical equipment (DME) products supplies and all patient information is processed timely and accurately to enhance patient satisfaction and optimize revenue. Receive inquiries and orders in person by telephone fax and email. Gather all necessary documentation as it relates to payer requirements standard operating procedures and compliance programs. Obtain any needed prior authorizations for services to be provided according to payer policy. Communicate with patients caregivers and providers regarding the coverage use and benefits of DME products supplies and services. Resolve customer concerns questions and complaints by identifying problems and coordinating appropriate corrective action. Anticipate patient needs and respond quickly to patient new patient demographics and ordering information into the computer system creating and assuring accuracy of sale orders and delivery tickets. Educate patients on insurance plans and provisions financial responsibility and collection of patient portion. Assist patients with product selection recommending medically appropriate cost-effective DME to meet the patients needs. Provide fitting and patient education on application use care and expected outcome for products as indicated by the physician instructions and manufacturer recommendations. This patient education will happen in a variety of patient settings including store facility or patient home. Furnish patients with resources including but not limited to Customer Handbook contact numbers product manuals reorder information and educational materials. Process paperwork confirm accuracy of delivery tickets andcomplete the sale orders. Maintain a working knowledge base regarding billing documentation and reimbursement guidelines / issues including but not limited to Medicare Medicaid other third party and contracted payers. Balance the cash drawer and prepares deposits. Assist in maintaining a clean stocked and sanitized store. Complete tasks with minimum supervision exercising independent judgment. May be required to work after store hours in an on-call capacity. Perform other duties as assigned by management.

Qualifications

High school diploma or equivalent.

Strong knowledge of computer functions and basic Microsoft Office applications. Detail oriented excellent documentation skills and the ability to follow through to the end. Basic knowledge of the medical field with prior experience in home medical equipment preferred.

When applicable the employee must have a current valid drivers license and must meet all medical guidelines for Sanford Health Category III drivers.

Sanford is an EEO / AA Employer M / F / Disability / Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to

Required Experience :

IC

Key Skills

B2C,Bluetooth,Attorney,Corporate Risk Management,Administration Support,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 17 - 28