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Sr. ServiceNow Project ManagerProduct Owner
Sr. ServiceNow Project ManagerProduct OwnerCGI • Baltimore, Maryland, USA
Sr. ServiceNow Project ManagerProduct Owner

Sr. ServiceNow Project ManagerProduct Owner

CGI • Baltimore, Maryland, USA
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U.S. - The best version of me

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Position Description :

CGI is in the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow. As a Federal CGI Partner you have the opportunity to be a shareholder at CGI and join a family of 91000 CGI Partners strong.

CGI Federal is seeking an experienced ServiceNow Project Manager / Product Owner to help lead enterprise transformation initiatives ServiceNow Program Office. This role is responsible for managing product roadmaps supporting Agile delivery teams and ensuring high-quality implementation of ServiceNow capabilities across multiple business areas. The ideal candidate brings strong experience in ServiceNow Program Office support requirements definition enterprise workflow design and cross-functional coordination in a federal environment.

  • Candidate must be willing to work on-site in Woodlawn MD 5 days a week

Your future duties and responsibilities :

  • .Serve as the Project Manager / Product Owner defining vision roadmap and priorities for key ServiceNow capabilities.
  • .Support planning and delivery of ServiceNow enhancements and enterprise initiatives across areas such as IT Service Management (ITSM) Enterprise Architect (EA) IT Asset Management (ITAM) Strategic Portfolio Management (SPM)
  • .Facilitate Agile ceremonies including backlog grooming sprint planning stand-ups demos and retrospectives.
  • .Conduct requirements sessions interviews workshops and process mapping with stakeholders across the organization.
  • .Develop user stories acceptance criteria functional specifications process flows and feature documentation.
  • .Collaborate closely with architects and developers to ensure implementation aligns with business needs.
  • .Recommend process improvements workflow optimizations automation opportunities and user experience enhancements.
  • .Support change management activities including communications training materials knowledge articles and stakeholder readiness.
  • .Partner with analytics teams to create dashboards KPIs and reporting to track performance and adoption.
  • .Maintain clear documentation including requirements design artifacts release notes training guides and testing results.
  • .Ensure all platform enhancements comply with federal security accessibility and data governance requirements (e.g. Section 508 NIST FedRAMP).
  • Required qualifications to be successful in this role :

  • .Candidates must have ability to obtain and maintain a Public Trust clearance
  • .Bachelors degree and a minimum of 7 years of relevant professional experience
  • .8 years of experience in IT project or product management with over all 8 years of experience and 4 years focused on ServiceNow.
  • .Strong understanding of ServiceNow modules including ITSM ITOM ITAM SPM CMDB / CSDM and Service Portal.
  • .Demonstrated experience managing Agile delivery teams and working with cross-functional stakeholders.
  • .Strong analytical facilitation and communication skills with the ability to translate business needs into actionable technical requirements.
  • .Experience delivering enterprise initiatives within government or large-scale organizations.
  • Desired qualifications / non-essential skills required :

  • .ServiceNow certifications such as : Certified System Administrator; Certified Implementation Specialist (e.g. ITSM ITOM ITAM SPM)
  • .PMP SAFe PO / PM Scrum Master or similar Agile certification
  • .Experience with enterprise architecture data modeling and workflow automation.
  • .Familiarity with federal IT governance accessibility standards and security frameworks.
  • CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89600.00 - $176300.00.

    CGI Federals benefits are offered to eligible professionals on their first day of employment to include :

  • .Competitive compensation
  • .Comprehensive insurance options
  • .Matching contributions through the 401(k) plan and the share purchase plan
  • .Paid time off for vacation holidays and sick time
  • .Paid parental leave
  • .Learning opportunities and tuition assistance
  • .Wellness and Well-being programs
  • #CGIFederalJob

    #LI-RJ1

    Skills : Analytical Thinking

    Business Process Consulting

    Project Management

    ServiceNow

    What you can expect from us :

    Together as owners lets turn meaningful insights into action.

    Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

    You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

    Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

    Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

    Come join our teamone of the largest IT and business consulting services firms in the world.

    Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and / or local laws where we do business.

    CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

    We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

    All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and / or level of US government security clearance held. Dependent upon role and / or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

    CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.

    Required Experience :

    Senior IC

    Key Skills

    Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 89600 - 176300

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    Project Servicenow • Baltimore, Maryland, USA

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