Intermediate Field Technician (Help Desk / Communications Focal Point (CFP)

Overview

At Vision IT, we prioritize the well-being and success of our employees, their families, and our customers. As an Intermediate Field Technician, you will play a vital role in providing support for incident troubleshooting and remediation, both remotely and on-site. This position requires a solid technical foundation, problem-solving skills, and the ability to work collaboratively with teams to ensure effective IT service delivery. You will manage incident and service request tickets, address technical issues, and contribute to the improvement of the IT environment.

Key Responsibilities :

Remote and Deskside Support :

• Provide Tier 1 and Tier 2 incident troubleshooting and remediation, resolving both hardware and software issues. Deliver remote support as well as on-site deskside support to ensure optimal service delivery and issue resolution.

Incident & Service Request Management :

Proactive Issue Identification & Analysis :

Coordination & Escalation :

Documentation & Reporting :

Customer Satisfaction :

Qualifications & Required Experience :

Preferred Qualifications :

Physical Requirements :

Work Environment :

Additional Notes :

Why Vision IT?

At Vision IT, we lead with People First, ensuring our employees and customers thrive. We cultivate an environment of compassion and servant leadership, empowering our teams to drive mission success. If you are passionate about solving complex IT challenges and contributing to high-quality service delivery, we encourage you to apply.

At Vision IT, we offer a comprehensive benefits package to support your health, well-being, and long-term financial goals, including :

We are committed to helping you achieve your career and financial goals.

Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with Vision IT's employees' ability to perform their job duties may result in discipline up to and including discharge.