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Overdraft Privilege Administrator
Overdraft Privilege AdministratorFIRST COMMUNITY CREDIT UNION • Beloit, WI, US
Overdraft Privilege Administrator

Overdraft Privilege Administrator

FIRST COMMUNITY CREDIT UNION • Beloit, WI, US
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Primary Responsibilities :

  • Model a high energetic, world-class service and sales culture that continually strives to improve the way we serve our members.
  • Contact members as assigned by telephone, letter, email, text or in person to determine the reason for their being delinquent and assist them in developing a plan to bring their account to a current status.
  • Initiate the appropriate action and paperwork based on the situation, including keeping accurate records of calls and resolutions, while maintaining excellent member service through account contact and member resolution.
  • Provide backup support to the Credit Department and Teller Line.
  • Uphold a strong sales culture within the credit union.

Primary Qualifications : Passionate and enthusiastic; possess world class service and leadership skills; strong knowledge and understanding of FCCU products and services, especially the overdraft Privilege Program; Multi-tasking, comfortable with ourbound and inbound calls, and familiar with excel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Monitor and close checking accounts per FCCU's policy and procedures.
  • Work daily reports and contact members using various methods.
  • Responsible for the collection of negative balance accounts.
  • Review status of delinquent accounts and initiate collection action in accordance to FCCU policies and procedures.
  • Accurately document correspondence, activity and arrangements on all delinquent accounts in the collection package.
  • Review negative accounts for possible rewrites and consolidations of debts within credit union policies.
  • Skip-trace members who attempt to avoid their obligation.
  • Determine and recommend accounts for legal action and initiate proper follow up.
  • Charge-off negative accounts on our system.
  • Send negative accounts to a third party for collection if FCCU's collection efforts are exhausted.
  • Review charge-off files periodically for possible collection recovery, if not sent to a third party.
  • Make suggestions for improving existing products and developing new products.
  • Have an adequate understanding of the credit union's products to allow for effective cross selling of those products. Cross sell other credit union products and services.
  • Live the First Community Mission, Vision and Values within the organization and our communities.
  • Assist with branch services and operations to serve our members. This includes serving as a backup for the teller line and credit department.
  • Maintain a good working relationship with members, coworkers and the Board of Directors.
  • Assist in promoting a positive credit union image during working and non-working hours.
  • Attend credit union functions as requested.
  • Perform other related duties as assigned.

    • Required Knowledge, Skills, and Abilities :

  • Passionate and enthusiastic.
  • Strong leadership skills; including planning, organization, communication, mentoring, coaching, staff development, and goal setting.
  • World-class service skills.
  • Advanced knowledge of credit union products; services; collection policies and procedures.
  • Knowledge of federal and state regulations relating to credit union operations management.
  • Knowledge of Microsoft Office applications.
  • Knowledge of intermediate math (calculations and concepts involving decimals, percentages, fractions, etc.)
  • Availability to work weekends and extended hours, as needed.
  • Outgoing personality, with the ability to ask for new business and capable of making outbound phone calls.
  • Works well with others and is able to work independently.
  • Ability to interpret member needs by listening and collect with tact, empathy and professionalism.
  • Excellent typing, organizational and multi tasking skills.
  • Accuracy

    • Education and Experience :

    This position requires a high school education and two (2) years experience in the teller and / or member service area of a financial institution. This position may also require you to become a notary.

    Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act.

    Compensation details : 18-21 Hourly Wage

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    Administrator • Beloit, WI, US

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