Senior Human Resources (HR) Strategy and Innovation Lead

About this role :

Wells Fargo is seeking a Senior HR Strategy and Innovation Lead (Senior Lead HR Service Delivery Consultant) to shape the future of HR service delivery. As the Senior HR Strategy and Innovation Lead, you will drive the design and execution of a modern, AI-enabled employee experience . You'll lead cross-functional efforts to simplify how employees access HR services, coordinate enterprise-wide transformation initiatives, and ensure strong governance and change management practices are in place.

This is a senior-level individual contributor role with broad influence across HR, IT, and business functions. You'll guide the work of other senior professionals across multiple teams and geographies, serving as the central orchestrator of our HR transformation efforts.

In this role, you will :

Digital Experience & Innovation

• Lead the development of a unified HR service experience across platforms (e.g., Workday, ServiceNow, HR Portal).
• Champion AI-driven capabilities such as virtual agents, personalized content, and predictive service delivery.
• Identify and implement system and process enhancements to improve usability, efficiency, and employee satisfaction.

Transformation Program Leadership

Governance & Change Management

Required Qualifications :

Desired Qualifications :

Job Expectations :

Ability to travel up 5% of the time

Position Location Options :

Charlotte, North Carolina (NC) - 1525 West WT Harris Blvd. (CIC)

Charlotte, North Carolina (NC) - 401 S. Tryon Street

Charlotte, North Carolina (NC) - 11625 N. Community House Road

Minneapolis, Minnesota (MN) - 550 S. 4th Street

West Des Moines, Iowa (IA) - 800 S. Jordan Creek Parkway

Westlake, Texas (TX) - 1301 Solana Blvd. (Suburb of Dallas)

San Antonio, Texas (TX) - 4101 Wiseman Blvd.

Phoenix, Arizona (AZ) - 2222 W. Rose Garden Lane

Chandler, Arizona (AZ) - 2600 S. Price Road

Must be based in one of the above locations or willing to relocate at your own expense.

Relocation assistance is not available for this position.

This position currently offers a hybrid work schedule.

This position is not eligible for Visa sponsorship.

#HRJOBS

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$139,000.00 - $239,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Posting End Date : 5 Oct 2025

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.