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Enterprise Applications Manager (Remote)

Enterprise Applications Manager (Remote)

NAPA Management Services CorporationSunrise
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Sunrise,FL - USA

Position Requirements

Duties & Responsibilities :

  • Lead, mentor, and manage a team of ServiceNow developers and system administrators. Oversee the architecture, roadmap, and performance of the ServiceNow platform, including ITSM, ITOM, ITAM, HRSD, HAM / SAM, and custom applications.
  • Serve as the subject matter expert for ServiceNow, driving platform adoption, innovation, and best practices.
  • Coordinate platform upgrades, module implementations, integrations, and ongoing maintenance efforts.
  • Ensure compliance with enterprise IT standards, policies, and regulatory requirements.
  • Manage external vendors and ServiceNow partners, ensuring optimal delivery of services and support.
  • Analyze business needs and collaborate with stakeholders to design and implement scalable ServiceNow solutions.
  • Ensure consistent application of secure design and integration patterns across the enterprise platform ecosystem.
  • Provide Tier 3 support and troubleshooting expertise for ServiceNow and related enterprise applications.
  • Report on ServiceNow platform health, performance, capacity, and ongoing initiatives.
  • Support strategic planning for future enterprise application initiatives and cross-platform integrations.

Experience / Skill Requirements :

  • 10+ years of experience in enterprise application architecture and support, including 5+ years managing technical teams.
  • 5+ years of hands-on experience with the ServiceNow platform, including ITSM, ITOM, ITAM, HRSD, and HAM / SAM modules.
  • Demonstrated success managing platform upgrades, customizations, and integrations with third-party systems.
  • Proven experience implementing development best practices, governance, and agile workflows within ServiceNow.
  • Solid background in enterprise application integration, performance tuning, and security best practices.
  • Experience working in Agile or hybrid project environments (preferred).
  • Ability to lead cross-functional teams and drive projects to completion in a complex environment.
  • Strong communication, organizational, and problem-solving skills.

    • Education / Certification Requirements :

  • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
  • ServiceNow System Administrator Certification required; additional certifications (e.g., CIS-ITSM, CIS-ITOM, CIS-HR, CIS-Discovery) preferred.
  • ITIL certification is a plus.
  • Agile certification (e.g., Scrum Master, SAFe, PMI-ACP) is desirable.

    • Total Rewards :

  • Generous benefits package, including :
  • Paid Time Off
  • Health, life, vision, dental, disability, and AD&D insurance
  • Flexible Spending Accounts / Health Savings Accounts
  • 401(k)
  • Leadership and professional development opportunities

    • The Manager – Enterprise Applications is responsible for the leadership, strategic management, and technical oversight of enterprise platforms, with a primary focus on the ServiceNow platform. This role includes managing a team of ServiceNow developers and administrators, ensuring the platform is effectively leveraged to support organizational needs, streamline operations, and align with IT and business goals.

    EEO Statement

    North American Partners in Anesthesia is an equal opportunity employer.

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    Application Manager • Sunrise