Network Records Specialist I

Responsibilities

Review incoming 811 tickets for accuracy, completeness, and asset relevance

Prioritize and route tickets to appropriate teams

Cross-reference ticket locations using GIS mapping systems and asset databases

Communicate with contractors, locators, and internal teams for clarification

Identify and escalate potential conflicts or risks to prevent damage

Maintain detailed records of ticket activities and communications

Update ticket tracking systems and documentation regularly

Support company-wide damage prevention initiatives and training

Collaborate with construction and network teams to ensure timely ticket resolution

Perform related administrative and reporting tasks

Education & Certifications

High School Diploma or equivalent required

Technical training or coursework in GIS, telecommunications, or utility locating preferred

Experience Requirements

1–2 years in utility locating, construction, telecommunications, or related fields

Familiarity with the 811 system and damage prevention processes preferred

Experience working in high-volume call center or ticketing environments

Skills & Competencies

Meticulous attention to detail and strong organizational skills

Ability to interpret maps, utility drawings, and ticket data

Clear, professional communication and customer service skills

Understanding of underground utility infrastructure

Proficiency with Microsoft Excel, GIS tools, and ticket management platforms

Ability to work independently, multitask, and meet deadlines

Commitment to safety and regulatory compliance