Field Service Technician II - CAT Rental Store

Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Qualifications

Education and Experience

Formal Education High School diploma or GED

Experience 3-4 years

Required / Credentials

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Valid Driver License

Successfully completed all required training curriculum to be designated Service Field Tech II

Not Required but Highly Desired Criteria

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Updating of Knowledge

Job requirements frequently change requiring re-training once or more per year.

Responsibility for Change, Innovation, Overall Improvement, and / or Effectiveness

Problem Solving Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.

Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Working Environment

Stress Load Regular exposure to these stresses (20-80% of the time).

Workload Fluctuation Job frequently involves changes in priorities, complexity and / or quantity of work.

Work Schedule Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

• "NA" : Not Applicable
• "O" : Occasionally - (up to 3 hours / day)
• "F" : Frequently - (3-6 hours / day)
• "C" : Constantly - (6-8 hours / day)

F : Climbing

O : Balancing

O : Stooping

F : Kneeling

F : Crouching

F : Crawling

F : Reaching

C : Standing

F : Sitting

F : Walking

F : Feeling

F : Fingering

F : Grasping

F : Repetitive Motion

F : Talking

F : Hearing

F : Pushing - Up to 25 lbs.

F : Pulling - Up to 25 lbs.

F : Lifting - Up to 25 lbs.

O : Pushing - 26-50 lbs

O : Pulling - 26-50 lbs.

F : Lifting - 26-50 lbs.

O : Pushing - Over 50 lbs.

O : Pulling - Over 50 lbs.

O : Lifting - Over 50 lbs.

Environmental Conditions

O : Inside conditions : Protection from weather but not necessarily from temperature change.

F : Outside environmental conditions : No effective protection from weather.

O : Extreme cold : Temperatures below 32 degrees for periods of more than one hour.

F : Extreme heat : Temperatures above 100 degrees for periods of more than one hour.

F : Noise : sufficient noise to cause the worker to shout to be heard above the ambient noise level

F : Vibration : Exposure to oscillating movements of the extremities of whole body.

F : Hazards : Includes a variety of physical conditions (. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and / or chemicals.

F : Atmospheric conditions : One or more of the following conditions that affect the respiratory system or the skin : Fumes, odors, dust, mists, gases or poor ventilation.

F : Oils : There is air and / or skin exposure to oils and other cutting fluids.

O : Air particulates / contaminants : the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER

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