Sr. Technical Consultant

At Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function :

The Fraud Security Solutions (FSS) Sr. Technical Consultant is a role that requires working in close partnership with the Wells Fargo technical IT team and their Integrators to ensure long-term success for both the End-Customer and FSS. The Sr. Technical Consultant will be responsible for leading technical tasks, projects, and regular communication updates, both on-site and remote, in order to promote a productive and positive relationship, ensuring Wells Fargo success by following a defined methodology and by coordinating FSS resources in Sales, Professional Services, Product House and Support.

Principal Duties and Essential Responsibilities :

Serve as the primary technical point of contact for all assigned tasks and projects at Wells Fargo. Embed within the Wells Fargo IT technical team for all Verint video solutions projects, technical issues, and communication updates.

Complete all assigned tasks, either on-site at Wells Fargo locations (primarily Charlotte, NC) or remote, which may include installations, upgrades, new releases, configuration, testing, investigation and troubleshooting of application software, hardware components, DVR firmware, camera firmware, network switches, and other third-party integrations.

Manage the technical escalation process through the Verint FSS customer support team, tier 3, and product house escalation teams, and provide timely updates.

Manage technical status reports and project tracking updates with a regular communications cadence to the Verint FSS Customer Success Director, Sales Director and senior Technical Liaison.

Manage daily operations and work with the Verint FSS Wells Fargo account team to position both FSS and Wells Fargo to drive achievement of Verint goals and customer objectives.

Participate in weekly technical tracking meetings and quarterly QBR meetings reporting on progress against technical tasks and goals.

Develop and manage process documentation for product deployment efforts.

Develop and manage user acceptance requirements and deployment to include Proofs of Concept (POC) and pilot efforts.

Provide training to bank personnel using online and in-person tools.

Oversee and direct analytics / AI deployments on a large scale.

Oversee and direct cloud testing and deployment of the Verint FSS Cloud solution.

Minimum Requirements :

Bachelor's Degree in IT, Computer Science or other related field, or equivalent work experience.

7+ years' experience in a technical, customer facing role or physical security in the U.S. banking sector.

Strong technical skills in enterprise software, video surveillance systems, database technology, network management, application configuration, and troubleshooting.

Strong experience in user acceptance testing to include development of user requirements as well as overseeing the testing within the customer environment.

Strong project management experience using multiple tools for tracking and managing large scale software deployments.

Experience rolling out large scale (100 plus) sites of video analytics, tracking accuracy, and monitoring effectiveness of those analytics, and reporting findings to business unit.

Proven record in process documentation for large scale security systems deployments.

Experience using online and in-person training tools to improve the level of understanding of security systems to a large, enterprise user base.

Excellent and professional written / verbal communication and listening skills, with the ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical.

Strong technical aptitude and demonstrated ability to communicate using standard IT and software terminology.

Ability to prioritize and drive cross-functional issues to a successful resolution on behalf of Wells Fargo.

Excellent track record in developing relationships with a high degree of integrity and trust.

Willingness and ability to travel up to 50% domestically, occasionally at short notice.

Must reside in Charlotte, NC or within 4-5 hours driving distance.

Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and in accordance with federal and local regulations

Wells Fargo may request that additional checks be conducted on Verint employees. Verint reserves the right, consistent with applicable law, to require employees in certain positions to undergo background checks periodically or as needed based on our customers' requirements.

Preferred Requirements :

Experience with the installation, support, usage, or administration of Verint FSS software and hardware.

Experience in managing large, complex physical security projects and tasks in the US banking sector.

Leadership experience focusing on multi-team collaboration and operations.

Deep understanding of large financial institution challenges and scalability concerns.

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Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

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