Job Title : Customer Service Representative
Location : San Leandro, CA
Temp to Hire
Salary : $25 - $29 / hour
Job Description : CSR Billing
- Scan BOL's
- Bill LCL Dry, FCL Dry and Reefer
- Process / Bill Grainger, EDI Invoices, FCL Invoices (Tranzact)
- Request account codes, Submit corrections
- Manifest- Containers and EQ, Prepare vessel folders
- Vessel Load Reports for weekly sailings and EQ (Monday) Vessel Load Reports
- Process Credit / Debit Card Payments- (forward Linda Cunio info via -email end of day)
- Fed-Ex pouch (Mondays -Mc Lane BOL's to Honolulu) & (Wednesdays -Invoices to Seattle weekly)
- Prepare load copies
- Incoming Eastbound Shipments (arrange delivery if needed)
- Perge weekly, monthly, filing
- Answer the phone
- Work with walk-in customers
CSR Quoting
Rate QuotesWork with all Outside Carriers / Agents for best pickup ratesDispatching UD and all outside Carriers / Agents for pickupsAnswer all emails from customers, carriers and team membersMonitor the dispatch / BOL board making sure it stays up to dateCheck and Verify Rate Letters while quotingCommunicate with sales and Updates if Rate Letters need any UpdateProcess Numark, GLS, invoices (received via e-mail)Process Oak Harbor, Network invoices (received via mail)E-mail REL BOL'sPrint American Pioneer paperworkEnd of Month billingScan all UD pickups to ICD end of day (Cecilia)Answer the phoneAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated
Los Angeles county
, to the extent our customers
require
a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.