Medical Support Assistant

Overview

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Clearlake VA Clinic located at 15145 Lakeshore Dr, Clearlake, CA 95422. Working hours are Mon-Fri, 8 : 00am-4 : 30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

Acts as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needs

Adherence to

Answers all phone calls in a timely manner for scheduling requests on a daily, Mon-Fri basis and charts in patient s CPRS chart as required

Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately

Works with Lead Scheduler and scheduling / reception team to ensure all schedulers / receptionists are competent and represent the VA in a positive, proactive demeanor

Participates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General

Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38

Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents

Qualifications

Citizen or Resident of the United States of America

Ability to speak clearly, hear and write English

Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors

Heavy phone and computer usage, often simultaneously

Familiarity with medical terminology, hospital terminology and / or clinics

Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures

Minimum 6 months experience with medical appointment scheduling in a medical setting

Certified Medical Assistant (CMA) or comparable training is PREFERRED but not required

Ability to pass a required level of security clearance (NACI-level background check)

Pay Range :  $13.38 - $22.93 hourly

All candidates must be able to :

Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift

Lift up to 50 lbs from floor to waist

Lift up to 20 lbs

Carry up to 40 lbs a reasonable distance

Push / pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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