Technical Service Specialist Boston

Bevi is on a mission to transform how beverages are delivered and consumed. Our smart hydration systems eliminate the need for single-use bottles and cansmaking it easy fun and sustainable to stay hydrated. As the category leader in IOT-enabled beverage technology were building a future where Bevi machines are everywhere people live work and connect. Weve raised over $160M in venture capital serve thousands of customers across the US Canada UK and Ireland and weve been rapidly growing year over addition to driving hypergrowth with our current product line Bevi is heavily investing in new product development.

We are seeking a full time Technical Services Specialist to join our best-in-class Technical Services this role you will use your independent judgment as an expert troubleshooter coach and diagnostician with regard to Bevi machines. You will serve both our Direct and Partner customers via phone and email helping to ensure our machines are running at peak performance. You have a passion for providing customers with an exceptional experience and you enjoy working with internal stakeholders to provide feedback to help drive process improvements.

Must be willing to work 12pm - 8pm EST 2 days per week.

Your Day to Day

• Assess existing troubleshooting processes particularly those impacting the customer experience and provide improvement recommendations on a continuous basis
• Routinely troubleshoot processes related to Bevi machines including the support of non-routine failures without documented guidance
• Provide guidance on installations and preventative maintenance to improve the customer experience
• Lead troubleshooting efforts for machines via phone and email (training will be provided)
• Support upsell and inbound inquiries that turn into Sales leads by answering questions providing information and routing these to the appropriate internal team
• Close the loop by communicating opportunity areas back to the company via process improvements and ticket trends for our engineering teams.
• Help partners with contract questions and overall system usage analysis
• Initiate RMAs for parts that will be processed by our Quality Engineers
• Be the voice of the customer to deliver upon our brand promise on customer service
• Answer warranty questions and provide guidance on next steps
• Schedule proactive and reactive service calls around the country
• Identify areas of opportunity for our customers. Some examples may include
• Flavor changes
• Proper maintenance tips to prevent future issues
• Better service processes
• New product additions
• Competitive presence

Requirements

#LI-CD1

At Bevi we believe compensation is a powerful tool to attract retain and grow talent. Our Compensation Philosophy centers on 5 principles :

The posted compensation range reflects the salary for this position. Some roles may be eligible for a commission plan or a bonus incentive. All Bevi employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan which includes health & medical benefits flexible spending accounts flexible PTO and more. Offers to join Bevi are based on a few criteria including the scope of the role the candidates work experience targeted skills internal equity of the team and external market data.

Pay Range

$55250 - $68250 USD

Benefits :

Were excited about supporting career growth and would love to be part of your professional journey. We know that talent comes in many forms and we value individual accomplishments specialized knowledge and genuine passion over just checking boxes on a requirements list. If any of our positions interest you please apply! Our recruiting team will contact you about next steps if wed like to move forward together.

A member of the Bevi Talent team will be reaching out about next steps if we would like to move forward.

Accommodations :

Bevi is committed to an inclusive hiring process and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact .

Required Experience :

IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 55250 - 68250