Director of Rooms & Guest Services DoubleTree by Hilton Philadelphia Center City

What are we looking for

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

• Thorough knowledge of all guest services and housekeeping department operations and individual job requirements
• Excellent written verbal and organizational skills required
• Computer literacy and financial management a must
• Ability to resolve guest supervisor and employee conflicts
• Able to manage effectively multiple tasks at all times
• Ability to listen effectively and communicate clearly with guests and coworkers

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values :

In addition we look for the demonstration of the following key attributes :

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE / AA / Disabled / Veterans

Responsible for the direction and oversight of key guest contact departments and their managers and team members. Direct the activities of key guest contact departments by giving guidance leadership and instruction to department heads. Overall budget approval authority for rooms division departments

What will I be doing

The Director of Rooms and Guest Services is responsible for the direction and oversight of key guest contact departments and their managers / team members. He / she manages and leads all guest services bell / door services and housekeeping functions in order to maintain the highest level of courteous professional and efficient service to all guests. Specifically you would be responsible for performing the following tasks to the highest standards :

Required Experience :

Director

Key Skills

English Language,Cost Estimation,Corporate Risk Management,Export Sales,J2EE

Employment Type : Full-Time

Experience : years

Vacancy : 1