Channel Account Manager - Remote- Washington, Oregon, Idaho based opportunity

Channel Account Manager

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

The Channel Account Manager (CAM) plays a mission-critical role in accelerating Mitel's enterprise growth across Unified Communications, Contact Center, device modernization, and emerging AI-driven customer experience capabilities. This role is focused on elevating strategic partners, expanding Mitel's presence in large enterprise accounts, and driving aggressive modernization, migration, and CX transformation initiatives.

This is a remote role supporting strategic partners across Washington, Oregon, and Idaho.

Responsibilities :

• Build and execute joint business plans that position partners to lead large-scale UC, Contact Center, and AI-enhanced CX modernization projects including NEC, Avaya, and legacy platform displacements.
• Drive partner focus toward high-value enterprise use cases : cloud-ready migrations, multi-site communications refresh, advanced CX workflows, and hybrid workforce optimization.
• Lead strategic planning cycles with partner executives to sharpen go-to-market alignment, pipeline development, and CX opportunity identification.
• Deepen partner capability across Mitel's enterprise portfolioMiVB, MiCC, Mitel CX, device portfolio, and AI-assisted capabilities such as conversation insights, routing intelligence, workforce optimization, and automation.
• Deliver targeted enablement sessions that elevate partner confidence in selling and deploying enterprise-grade UC + CX solutions.
• Coach partners on positioning Mitel's modernization roadmap, customer-experience differentiators, and AI-supported enhancements that improve customer engagement and operational efficiency.
• Lead advanced joint sales motionscustomer discovery, competitive takeout strategy, solution alignment, and executive presentationson enterprise UC and CX opportunities.
• Strategically engage Mitel resources including Sales Engineering, field marketing, CX overlay teams, and executive sponsors to accelerate partner-led wins.
• Drive aggressive adoption of Mitel incentives and programs designed to expand enterprise footprint, accelerate CX refresh cycles, and modernize aging voice infrastructures.
• Own revenue, pipeline velocity, CX / AI adoption metrics, and partner advancement within the Mitel Global Partner Program.
• Coordinate seamless engagement with post-sales organizations to ensure high-quality delivery, especially for complex enterprise CX and automation projects.
• Resolve partner issues and sales conflicts swiftly, ethically, and in alignment with Mitel rules of engagement.
• Align partner field teams to key enterprise campaigns, regional events, customer workshops, and modernization initiatives.

Requirements :

Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

At this time, we are not offering sponsorship for US work authorization for any new job applicants.