Instructional Designer (Remote, Hybrid, or Onsite)

Job Description

Job Description

Our Core Values

The credit union is a values-driven organization. Our Core Values are at the center of everything we do and are the driving force behind our mission : We help people and communities prosper.

1. Everyone Counts - We promote a diverse and fair workplace to better serve our Members, Team Members and Communities, fostering an environment of transparency, trust, and respect.

2. Innovate Boldly – We dream big, challenge the status quo, move with agility, and embrace data-driven decisions. We listen and continuously make the impossible possible.

3. Embrace the Fun! – We take joy in our work by welcoming kindness, integrity, and authenticity.

4. Own It – Valley Strong is ours to grow. We hold ourselves accountable to doing our best work every day and are empowered to do what’s right.

Position Summary

Department

Training and Development

The Instructional Designer is a strategic partner in driving Team Member development and organizational transformation. This role designs, develops, and delivers high-quality learning experiences that foster growth, ensure compliance, and elevate performance across the organization. Leveraging expertise in adult learning principles and instructional design, the Instructional Designer creates engaging content across multiple modalities—including in-person training, virtual classrooms, and eLearning.

In addition to core learning responsibilities, this role plays a vital part in change management efforts, helping teams navigate and adopt new systems, processes, and behaviors. By aligning learning solutions with organizational change initiatives, the Instructional Designer ensures that training not only informs but empowers Team Members to embrace change confidently and effectively.

Essential Duties

• Design and develop engaging, learner-centered training across in-person, virtual, and eLearning formats.
• Create curriculum, facilitator guides, job aids, and assessments using instructional design models (e.g., ADDIE, SAM).
• Leverage authoring tools (e.g., Storyline, Rise, Camtasia) and LMS capabilities to build interactive learning experiences.
• Align training solutions with organizational change initiatives to support adoption of new systems, processes, and behaviors.
• Partner with SMEs, leaders, and stakeholders to assess learning needs and define objectives.
• Recommend instructional strategies that support performance goals and change readiness.
• Support the rollout of learning programs, including facilitation pilots and coaching trainers.
• Contribute to enterprise-wide learning and communication efforts that reinforce cultural and operational transformation.
• Measure training effectiveness using Kirkpatrick / Phillips models.
• Analyze feedback and learning data to refine content and delivery.
• Stay current with trends in adult learning, instructional technology, and change management best practices.
• Performs other duties as assigned.

Supervisory Responsibilities

Supervisory Responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education

Min / Preferred

Education Level

Description

Preferred

4 Year / Bachelor's Degree

Bachelor’s degree in Instructional Design, Education, Organizational Development, HR, or related field (or equivalent work experience).

Experience

Minimum Years of Experience

Comments

3+ years of experience in instructional design or training development (preferably in financial services, credit unions, or highly regulated industries).

Language Skills

Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to Members and other Team Members at the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute dividends and interest.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral form.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Skills and Abilities

Must be able to process transactions in an efficient manner. Must be able to communicate policies and procedures to Members in an easily understood and professional manner.

Must comply with all Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML) laws and regulations, as they pertain to federal guidelines and internal policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.