Helpdesk Specialist Entry

Job Description : Short Description :

Install and configure software and hardware components of computer and network systems. Provide technical support to users and troubleshoot system and network issues. Perform diagnostic tests and maintenance procedures.

Complete Description :

About Department of Buildings

The Client is responsible for regulating construction activity in the District of Columbia. The agency operates a consolidated permit operations division, reviews all construction documents to ensure compliance with building codes and zoning regulations, and has inspection and oversight authority, through which construction activity, building systems, and rental housing establishments are inspected, with violations cited and, if necessary, abatement pursued within the limits of the law.

Description

Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.

Responsibilities :

1. Responds to and diagnoses problems through discussion with users.

2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.

3. Ability to understand and maintain inventory management.

4. Provides support to end users on a variety of issues.

5. Identifies, researches, and resolves technical problems.

6. Responds to telephone calls, emails, and personnel requests for technical support.

7. Documents, tracks, and monitors the problem to ensure a timely resolution.

8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.

9. Interacts with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problem.

10. Simulates or recreates user problems to resolve operating difficulties.

11. Recommends systems modifications to reduce user problems.

12. Knowledge of Office 365.

13. Ability to maintain users accounts in Active Directory.

Minimum Education / Certification Requirements :

Bachelor’s degree in IT or related field or equivalent experience

Skill :

• Bachelor’s degree in IT or related field or equivalent experience
• Diagnosing and resolving end user computer / computer peripherals problems
• Providing second-tier support to end users, server, or mainframe apps / hardware
• Documenting, tracking, and monitoring end user, server, or mainframe apps / hardware problems
• Assisting in the setup, re-installation or replacement of IT equipment between floors.
• Resolving issues and or troubleshooting issues to supervisor.
• Ability to communicate issues and work in team environment.
• Knowledge of IT hardware configuration and installation (pc's monitors setup)
• Must be able to lift 20 lb
• Must be willing to work onsite