Business Account Manager

WOW! is currently hiring a  Business Account Manager​!

The Business Account Manager is responsible for managing and growing WOW’s existing Small Business customer base. Small Business defined as : All accounts not identified as Strategic or Wholesale.

Let us tell you about the perks!

Be part of a company whose core values include respect, integrity, spirit of service, and accountability!

Base salary plus commission!

We are currently offering a restricted stock grant of $5,000!

Medical, dental, and vision insurance, and 401k with a company match

Paid time off, paid holidays, and tuition reimbursement.

Significant discounts on broadband packages for employees residing in our service areas.

What YOU need is :

Essential duties and responsibilities include but are not limited to those listed below :

Responsible for renewing customer contracts to protect and grow existing revenue streams

Responsible or assigned to work with business customers’ accounts

Initiate and assist in delivering proposed solutions to meet the needs of the assigned customers as it relates to Voice, Data, or other Business Services products

Maintain customer satisfaction including Customer Account Bill Reviews, completing a Business Needs Analysis during the renewal process and provide necessary direction to the customer in escalated situations

Work effectively with the other WOW! departments to identify why issues have occurred, and communicate our strategic and execution of the solution for the customer

Manage, cultivate, and execute the delivery of sales and services to accounts in the WOW! markets

Introduce new WOW! products and services to existing customer accounts

Appropriate reporting and management of customer accounts as requested

All other duties are assigned

What you’ll be doing :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education :

Bachelor’s degree (B.S.) in Business or related study from four-year College or University; or 3-5 years of related experience or equivalent combination of education and experience.

Experience / Skills Needed :

1-3 years of experience in account management or as a coordinator

Ability to create relationships with internal and external customers

Excellent verbal and written communication skills

Must be able to present effectively in front of groups both technically and non-technically oriented

Must be self-motivated and results-driven, as demonstrated by previous work experience

Must possess the ability to analyze and solve problems arising through customer interaction

Must possess ability to operate in a team environment

Computer Skills : Microsoft M365

SalesForce.com

Billing Software Systems

Physical Demands / Working Conditions :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

regularly required to communicate verbally and in writing with customers and other employees

required to use hands to type, handle objects and paperwork

required to use close vision and be able to focus

regular travel to customer locations and WOW! offices will be required

Wondering if you should apply?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.