Office Supervisor

Job Description

Opportunities with Optum in the Tri-State region  (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind  Caring. Connecting. Growing together.

Optum Riverdale Family Practice, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented  Office Supervisor to join our team. The Office Supervisor is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule : Office is open six days a week. This role would consist of a 40-hour work week, Monday through Thursday between the hours of 7 : 30 am to 7 : 30 pm.  Friday between the hours of 7 : 30 am to 6 : 00 pm and Saturdays as needed from 7 : 30 am to 11 : 30 am. The schedule will be determined by the supervisor upon hire.

Location : 3050 Corlear Ave., Suite 201, Second Floor, Bronx, NY 10463

Primary Responsibilities :

• Serve as an on-site resource to support patients, staff and providers
• Maintain standards for facility appearance, patient and employee experience, professionalism and productivity
• Create an environment to foster a positive office culture
• Enforce implementation of company policies and protocols
• Ensure staff is working productively and professionally throughout all working hours
• Hire, train and evaluate new staff members
• Collaborate with management / HR on staff reviews, feedback and disciplinary action
• Facilitate billing inquiries from patients; address billing / coding issues with staff or providers
• Reconcile KPI's; recognize top performers and coach / train members as needed
• Maintain office and medical supplies for inventory and clinical compliance
• Complete monthly staff schedules and arrange for coverage / review and approve employee payroll timecards
• Work alternate hours : morning, evening, and weekends shifts
• Communicate with the Administration team regularly to provide updates of any issues resolved
• Partner with leaders to drive marking initiatives for practice
• Handle resolution / inquiries from members and / or clinical team
• Responsible in managing daily schedule
• Responsible for EPIC superuser status
• Ability to manage timecards of employees
• Ability to support all staff and leadership in their roles
• Ability to de-escalate and resolve patient complaints
• Provide guidance / consultation to other team members
• Educate the team on the continuum of integrated care
• Ability to cross train and cover other offices as needed
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

perience working with an electronic health record (EPIC)

Soft Skills :

Ability to work independently and maintain good judgment and accountability

Demonstrated ability to work well with health care providers

Strong organizational and time management skills

Ability to multi-task and prioritize tasks to meet all deadlines

Ability to work well under pressure in a fast-paced environment

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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