IS Epic Database Engineer

The Epic Server Engineer will be responsible for implementing and supporting Epic EHR solutions client and server components that take into account appropriate redundancy, availability, scalability, security and manageability requirements of the IS Department. This individual will be part of a team that is responsible for the technical strategy, vision, architecture and evolution of LRH's Epic implementation(s), infrastructure and ancillary technologies. This role will be responsible for implementations including, but not limited to, MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto to support patient / clients, guest and employee population. He / she must have the experience and technical competence to implement server and application infrastructure, validate implementations and ready systems for operational hand overs. This individual will work collaboratively with other groups participating in system sustaining engineering activities such as upgrades, maintenance, enhancements, and expansions as well as provide last-level support of escalated technical issues. Knowledge of Cache or dba practices, VMware, Active Directory, and Citrix XenDesktop, and NetScaler preferred.

Position Responsibilities

People At The Heart Of All That We Do

Fosters an inclusive and engaged environment through teamwork and collaboration.

Ensures patients and families have the best possible experiences across the continuum of care.

Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

Behaves in a mindful manner focused on self, patient, visitor, and team safety.

Demonstrates accountability and commitment to quality work.

Participates actively in process improvement and adoption of standard work.

Stewardship

Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.

Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

Fosters an inclusive and engaged environment through teamwork and collaboration.

Ensures patients and families have the best possible experiences across the continuum of care.

Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

Behaves in a mindful manner focused on self, patient, visitor, and team safety.

Demonstrates accountability and commitment to quality work.

Participates actively in process improvement and adoption of standard work.

Stewardship

Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.

Knows and adheres to organizational and department policies and procedures.

Standard Work : IS Epic Server Engineer

Implements, manages and maintains the Epic Windows and Linux Server infrastructure, including installing / upgrading and / or deploying Epic applications on servers and clients using Kuiper, and System Pulse

Manage and maintain Epic Virtual Servers, Hyperspace, EPS, Web BLOB, Hyperspace Web, BCA, MyChart, Carelink\Healthy Planet, Haiku, Rover, Care Everywhere, Home Health, Kuiper, and System Pulse services

Support of other Epic Windows and Linux based applications as well as assisting other Epic 3rd party applications teams with their integration into Epic as needed

Uses processes for monitoring performance of installed systems or services and takes corrective actions when necessary. Uses tools for capacity planning, reporting, and proactive problem solving. Screen and analyze application performance for potential bottlenecks, specify possible solutions, and act jointly with developers to apply those fixes

Acts as a technical resource to evaluate evolving infrastructure technology and perform as a consultant interface to the business and clinical units for new company initiatives. Gather requirements from functional teams for their integrations with third party products

Supports third party software implementation as a technical resource and maintains private and public cloud infrastructure

Identify, repair, and resolve any Epic system hardware or software failures within the enterprise, in a timely manner and following company procedures and standards

Evaluate applicable requirements to provide appropriate technical specifications and solutions for new and existing implementations

Work closely with other departments, teams and engineers to build and troubleshoot virtual and physical systems and software implementations

Develops and maintains systems documentation and technical procedures, user guides and run-books

Competencies & Skills

Essential :

Working knowledge of VMWare vSphere, ESXi, Horizon View and NSX, Citrix XenApp / Workspace

Proficiency in PowerShell Scripting and automation

Proficiency in Windows operating system administration, engineering and hardening, 2012, 2016, 2019 and Windows 10. MS Active Directory, Group Policy, DNS, DHCP, Microsoft SQL server administration to include high availability clustering

Incident resolution, including ownership through resolution / break fix and ticket queue management

Technically proficient, and aware of self-limitations with experience in one or more Epic technologies

Nonessential :

Experience in Epic MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto

Problem resolution, including ownership through resolution

Experience in a larger, highly available environment (500+ servers and multiple sites)

VMWare Site Recovery Manager, PowerCLI / Scripting, vRealize / vCloud Operations Manager, vRealize / vCloud Automation

Strong troubleshooting and critical thinking skills. Problem resolution, including ownership through resolution specific to electronic health record (EHR) systems

Qualifications & Experience

Essential :

Associate Degree

Nonessential :

Bachelor Degree

Essential :

Information Technology, Healthcare Administration, Information Management, or related field

Nonessential :

Information Technology, Healthcare Administration, Information Management, or related field

Other information :

Experience Essential :

• Minimum three years of experience in IT infrastructure engineering to include : Inter-operational relationships of various infrastructure components, such as server systems, storage technology and software applications
• Engineering and administrative experience on Windows Servers 2012 and up, Windows 10, MS Active Directory, Group Policy, DNS, DHCP, MS SQL
• Proven competence in administering VMware ESXi, vCenter, Horizon View, Citrix XenApp / Workspace
• Backup management, Disaster Recovery, vulnerability management, patch management and hot fixes on hardware, server OS and applications
• Experience managing and maintaining an electronic health record (EHR) in a large hospital environment

Experience Preferred :

Certifications Preferred :